IMMAN KHIZAR
Mirpur
Summary
Experienced professional with over 4 years of expertise in sales and support, specializing in Sales Operations and Support Operations. Proven track record of driving sales growth, maintaining data quality, and fostering strong client relationships. Committed to delivering exceptional customer experiences and exceeding expectations through clear communication and innovative strategies. Passionate about continuous learning and professional development, always seeking new challenges and opportunities to grow.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
Work History
Email Support Executive - Uber (MENA)
Mindbridge
- Provided email support to Uber customers, resolving issues related to rides, payments, and account queries
- Handled technical problems and payment discrepancies, ensuring quick and efficient resolution
- Delivered clear and effective communication, maintaining a high standard of customer service
Customer Support Specialist, Western Union (US)
IBEX
- Provided technical phone support, assisting customers with transactions, financial fraud, and billing issues
- Troubleshot technical problems, offering solutions and guidance to ensure seamless service usage
- Handled misapplied payments and account updates, maintaining high customer satisfaction level
Experience Analyst
GROWLATICS
01.2020 - 03.2022
- Developing and implementing sales strategies, contributing to a significant increase in sales conversions through data-driven insights
- Delivered tailored product demonstrations, addressing client needs regarding internet issues and building strong value and propositions
- Utilized strong knowledge of internet services to troubleshoot connectivity issues, billing inquiries, and service outages, ensuring customer satisfaction through prompt and effective solution
Education
Matriculation - Science
Blue Bells International system
Mirpur, AJK 01.2016 - 01.2018
Intermediate - Pre-engineering
Kashmir Model College
Mirpur, AJK 01.2018 - 01.2020
Bachelor's - Business Administration
Comsats University Lahore
01.2020 - 01.2025
Skills
Sales & Business Development
Timeline
Experience Analyst
GROWLATICS
01.2020 - 03.2022
Bachelor's - Business Administration
Comsats University Lahore
01.2020 - 01.2025
Intermediate - Pre-engineering
Kashmir Model College
01.2018 - 01.2020
Matriculation - Science
Blue Bells International system
01.2016 - 01.2018
Email Support Executive - Uber (MENA)
Mindbridge
Customer Support Specialist, Western Union (US)
IBEX
Similar Profiles
Zohair AmmarZohair Ammar
Customer Service Executive at MindbridgeCustomer Service Executive at Mindbridge
Syed Muhammad Faiq RizviSyed Muhammad Faiq Rizvi
Customer Support Agent at MindbridgeCustomer Support Agent at Mindbridge
MUGHEES MALIKMUGHEES MALIK
Customer Care (Revolut Campaign) at MindbridgeCustomer Care (Revolut Campaign) at Mindbridge
Stanley Ayon SarkarStanley Ayon Sarkar
Project Supervisor at Intelligent Image Management LimitedProject Supervisor at Intelligent Image Management Limited
SHOHAN MOROLSHOHAN MOROL
Program Coordinator at IELTS SPIRITProgram Coordinator at IELTS SPIRIT