Summary
Overview
Work History
Education
Skills
Certification
CORE SKILLS – Technical Project Management
Hobbies and Interests
Timeline
Generic

IMAN MUSTAFA

Islamabad

Summary

Dynamic Technical and Project Manager with over 20 years of experience in delivering enterprise-scale projects in data governance, business intelligence, cloud migration, and advanced analytics. Proven success in managing full project lifecycles—from requirements gathering and stakeholder alignment to execution, delivery, and governance—using Agile and Scrum methodologies. Expertise in Big Data technologies (Hadoop, Hive, Spark, PySpark, Kafka), ETL tools (Informatica, Airflow), cloud platforms (AWS, Azure), and BI/visualization tools (Power BI, Tableau, Qlik Sense). Demonstrated ability to drive digital transformation initiatives at leading organizations such as Jazz and Telenor while excelling in risk management, budget control, and cross-functional team leadership.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director, Analytics Enablement / Portfolio Manager

Jazz PMCL
04.2022 - Current
  • Led and delivered the TD MS In-House Operations Enablement Project using Agile delivery frameworks, successfully saving $700K annually for Jazz.
  • Revamped the BI/Data Science ecosystem with Informatica EDC, GCFR, and IDMC, ensuring governance, scalability, and efficiency in project delivery.
  • Established complete DFS Analytics Portfolio and Enabled Insights, Lead the whole project end to end
  • Managed delivery of 20+ Agile CVM use cases, enabling dynamic customer engagement journeys via SAS RTDM and EVAM.
  • Presented project outcomes and actionable insights to senior leadership on ARPU trends, customer base fluctuations, and churn analysis using telecom KPIs.
  • Oversaw development of Power BI dashboards integrated with Uniqa and EVAM, delivering real-time lifecycle reporting for stakeholders.
  • Implemented key retention initiatives such as inactive-to-active recharge campaigns and silent churn reactivation, increasing subscriber base by ~4%.
  • Identified base drops in youth and low-ARPU segments through project-driven analytics, linking declines to poor app experience and bundle confusion.
  • Applied predictive analytics to flag high-risk churners (data silence, recharge irregularity, network usage) as part of ongoing risk management.
  • Leveraged Generative AI in project delivery to personalize offers and call center scripts, boosting upsell conversion by 12%.
  • Built AI-powered chatbots to enhance retention support, improving complaint-to-resolution cycles by 30%.
  • Provided project-driven dashboards for digital and commercial teams, covering MAUs, DAUs, ARPU, and recharge trends.
  • Directed cloud migration project for financial services data to AWS and Azure, reducing latency by 45% and ensuring delivery within scope and timelines.
  • Acted as Practice Lead for a 20+ Data Engineering team, managing capacity planning, Agile ceremonies, and professional development.
  • Enabled self-service analytics adoption by training 10+ business users in MicroStrategy (MSTR).

Senior Manager, Analytics Enablement

Telenor Pakistan
04.2015 - 04.2022
  • Directed end-to-end delivery of large-scale BI/Data Engineering projects, including the Teradata → Vertica migration, applying Agile methodology to ensure on-time and on-budget execution.
  • Acted as Technical Project Manager & Lead for Project TRAP, delivering a Spark/Kafka-based revenue assurance platform that developed 20+ controls across 25 systems, mitigating risks and saving ~$1M annually.
  • Oversaw the Easypaisa DWH Integration Project, aligning scope and requirements with Telenor Bank stakeholders, ensuring seamless delivery within defined governance structures.
  • Coordinated cross-functional teams (data engineers, BI developers, QA, finance stakeholders) to deliver analytics and reporting solutions for revenue and customer base management.
  • Designed and implemented C-level executive dashboards, enabling leadership to track KPIs, base upgrade triggers, ARPU, and churn — supporting strategic decision-making.
  • Established Agile delivery frameworks by facilitating sprint planning, backlog refinement, and retrospectives across data engineering teams.
  • Integrated Kafka and Hive pipelines as part of project scope, enabling high-volume analytics use cases for CVM and marketing.
  • Partnered with commercial and CVM teams to align project outcomes with business strategy, deploying initiatives such as hybrid bundles for prepaid high-usage users and silent churn reversal campaigns.
  • Led risk management and governance processes to proactively address ARPU dips in premium postpaid segments by analyzing OTT usage diversion and roaming data spikes.
  • Delivered GenAI-powered reporting and call summary dashboards, reducing average handling time by 15% and ensuring adoption across business units.
  • Reported project status and outcomes to senior leadership, providing visibility into risks, dependencies, and delivery progress for data transformation initiatives.

Senior Report Developer

USAID Energy Sector Project
12.2014 - 04.2015
  • Developed reports across DISCOs using Oracle tools and QlikScape
  • Led team of 5 in SLA-based development and reporting execution
  • Lead the Project End to End using AGILE Methodology

Senior Executive, Business Intelligence

Warid/Jazz Telecom
11.2010 - 12.2014
  • Led the delivery of automated BI reporting projects using IBM Cognos, SAS, and integrated ETL solutions, improving reporting accuracy and reducing manual workload.
  • Coordinated with Commercial and Engineering stakeholders to align reporting and analytics projects with revenue and campaign objectives.
  • Designed and implemented dynamic dashboards for financial and ad hoc reporting across departments, enabling faster decision-making for leadership.
  • Oversaw SAS operations and ensured reconciled reporting for senior management, adhering to governance and compliance requirements.
  • Delivered a $5M LSD capability for BI & Data Science using IBM’s tech stack, managing scope, timelines, and delivery milestones.
  • Automated new and existing BI reports through IBM Cognos, reducing manual effort and improving efficiency of reporting processes.
  • Deployed real-time executive dashboards to provide leadership with actionable insights into revenue, KPIs, and operational performance.
  • Managed the end-to-end campaign lifecycle for multiple products via IBM UNICA, ensuring delivery aligned with marketing objectives.
  • Oversaw integration of new data sources into ETL pipelines, managing dependencies and coordinating delivery with cross-functional teams.
  • Provided status updates and project reporting to senior management, highlighting risks, dependencies, and delivery progress across BI initiatives.

Lecturer / Research Associate

COMSATS University
04.2009 - 12.2010
  • Taught programming, data structures, and networks
  • Led research on Wireless Sensor Networks (TinyOS, OPNET)

Software Engineer

Al-Khawarizmi Institute of Computer Science
11.2006 - 08.2009
  • Full-stack Java/J2EE developer for enterprise systems
  • Created test plans and UML for modular system design

Education

BS - Computer Science

Government College University

MS - Computer Science

UET Lahore

Skills

  • Comprehensive project lifecycle management
  • Project management expertise
  • Decision-making
  • Verbal and written communication
  • Strategic planning
  • Relationship building

Certification

  • Leadership Program (LUMS, 2022)
  • Databricks Spark – Teradata (London, 2018)

CORE SKILLS – Technical Project Management

  • Project & Program Management
  • End-to-End Project Lifecycle Management (Initiation → Delivery → Closure)
  • Agile/Scrum Project Delivery (Sprint Planning, Standups, Retrospectives, Backlog Grooming)
  • Risk Identification, Mitigation & Issue Resolution
  • Stakeholder Management & Executive Reporting
  • Scope, Budget, and Resource Planning
  • Governance, Compliance & Quality Assurance
  • Technical Leadership
  • Leading Cross-Functional Teams (20+ engineers, analysts, BI developers)
  • Project Roadmap Development & Execution
  • Capacity Planning, Resource Allocation & Team Mentorship
  • Vendor Management & Third-Party Coordination
  • Data & Analytics Delivery
  • BI & Data Warehouse Projects (Power BI, Tableau, Qlik Sense, Cognos, SAP BO)
  • Big Data Platforms (Hadoop, Hive, Spark, PySpark, Kafka)
  • ETL & Data Governance (Informatica IDMC, EDC, GCFR, Airflow, AXON, IDQ)
  • Cloud Migration & Architecture Delivery (AWS, Azure, GCP)
  • Database Systems (Teradata, Vertica, Oracle, SQL)
  • Business Impact & Telecom Expertise
  • Customer Value Management (CVM) & Telecom KPIs
  • Revenue Assurance & Cost-Saving Projects (~$1M+ annual impact delivered)
  • Digital Transformation & Data Ecosystem Modernization
  • Generative AI in Customer Engagement & Automation
  • Tools & Platforms
  • JIRA, Confluence, MS Project, ServiceNow
  • MicroStrategy (MSTR), Uniqa, SAS RTDM, EVAM
  • Semantic Modeling, Data Lakes

Hobbies and Interests

Reading, Travelling, Fitness

Timeline

Director, Analytics Enablement / Portfolio Manager

Jazz PMCL
04.2022 - Current

Senior Manager, Analytics Enablement

Telenor Pakistan
04.2015 - 04.2022

Senior Report Developer

USAID Energy Sector Project
12.2014 - 04.2015

Senior Executive, Business Intelligence

Warid/Jazz Telecom
11.2010 - 12.2014

Lecturer / Research Associate

COMSATS University
04.2009 - 12.2010

Software Engineer

Al-Khawarizmi Institute of Computer Science
11.2006 - 08.2009

MS - Computer Science

UET Lahore

BS - Computer Science

Government College University

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