IHTISHAM MUZAFFAR

• Cooperate with designers to create clean interfaces and simple, intuitive interactions and experiences
• Develop project concepts and maintain optimal workflow
• Work with seniors to manage large, complex design projects for corporate clients
• Complete detailed Knowledge for handling tasks for clients
• Carry out quality assurance tests to discover errors and optimize work quality
• Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
• Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
• Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
• Reduced company downtime by proactively managing server backups and disaster recovery planning.
• Diagnosed and resolved hardware and software issues.
• Installed and configured network printers and other peripheral devices.
• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
• Accelerated project delivery times, employing agile methodologies for IT project management.
• Enabled remote work capabilities, setting up secure Virtual Private Network (VPN) access for all employees.
• Developed multi-site IT execution strategies, aligning work orders at 15 locations to effectively align available resources with historical service data.
• Implemented and maintained virtual private networks.

Company Overview: (Adfa-Blankets), Riyadh,Saudi Arabia

• (Adfa-Blankets), Riyadh,Saudi Arabia
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering positive work environment.
• Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
• Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
• Served needs of 100+ customers per day as head of skilled Design team.