Ihtasham Ul Hassan
Summary
Customers Services officer with 7 year rich banking experience in commercial bank in Pakistan. Maintain up-to-date knowledge about services. Conduct performance appraisal. Management of Operations. Interpersonal Communication. Cash handling. Skilled at building relationships with employees across all levels of an organization.
Overview
10
10
years of professional experience
Work History
Hazardous Materials Transporter
CAFU Petroleum LLC
10.2023 - Current
- Safely transport hazardous materials to designated locations, ensuring they are properly secured and labeled according to regulations.
- Follow all DOT regulations and company policies for hazardous material transportation, keeping up-to-date with safety procedures.
- Conduct pre-trip and post-trip vehicle inspections, reporting any mechanical issues or safety concerns to the maintenance department.
- Accurately complete all required documentation, including manifests, bills of lading, and delivery logs. Maintain records of shipments, vehicle inspections, and hours of service.
- Adhere to all safety protocols and procedures to prevent accidents and incidents, using personal protective equipment (PPE) as required and responding appropriately to emergencies.
- Interact professionally with customers, ensuring timely deliveries and addressing any concerns to provide excellent service.
Accountant and fleet coordinator
Dar al Huda delivery services LLC
10.2021 - 09.2023
- Prepare time sheets of fleet staff.
- Prepare salaries and tally with vendors.
- Disburse salaries to staff.
- Coordinates to fleet and resolve issue of fleet.
- Connected with vendors.
Customers Services officer
ASKARI BANK
04.2018 - 09.2021
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete. Maintaining and balancing cash drawers and reconciling discrepancies.
- Packaging cash and rolling coins to be stored in drawers or the bank vault.
- Replenish ATM.
- Keeping a clean, organized work area and a professional appearance.
- Handling currency, transactions, and confidential information in a responsible manner.
- Using software to track bank information and generate reports.
- Following all bank financial and security regulations and procedures.
Customers Services officer
Habib Bank Limited(HBL)
04.2014 - 04.2018
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete. Maintaining and balancing cash drawers and reconciling discrepancies.
- Packaging cash and rolling coins to be stored in drawers or the bank vault.
- Replenish ATM.
- Keeping a clean, organized work area and a professional appearance.
- Handling currency, transactions, and confidential information in a responsible manner.
- Using software to track bank information and generate reports.
- Following all bank financial and security regulations and procedures.
Education
Skills
- AML KYC
- Cash Handling
- Communication Skills
- Harassment Handling
- Fair Treatment
- Management of Operations
- ISECURE
- Policy Expert
- Interpersonal Communication
- MS Office
- Coral Designer
- Hazmat Certification
- Fire Safety Certification
- First Aid Certification
Visa Details
- Passport No: G0101350
- Visa Status: Employment
- UAE Driving License: 4233657
Languages
Urdu
Native language
English
Advanced
C1
Punjabi
Proficient
C2
Hindi
Advanced
C1
Timeline
Hazardous Materials Transporter
CAFU Petroleum LLC
10.2023 - Current
Accountant and fleet coordinator
Dar al Huda delivery services LLC
10.2021 - 09.2023
Customers Services officer
ASKARI BANK
04.2018 - 09.2021
Customers Services officer
Habib Bank Limited(HBL)
04.2014 - 04.2018