IBTISAR HUSSAIN

• Customer Service: Providing friendly, efficient, and respectful service to customers, addressing their needs and concerns.
• Cash Handling: Accurately processing transactions, handling cash, and operating the register or point-of-sale system.
• Food Preparation: Preparing and cooking food items according to company standards, including proper handling and storage of ingredients.
• Teamwork: Collaborating effectively with other crew members to ensure smooth operations and a positive work environment.
• Time Management: Managing time efficiently to handle multiple tasks, such as taking orders, preparing food, and cleaning, especially during peak hours.
• Communication: Clearly and effectively communicating with customers, supervisors, and coworkers to ensure that orders are correct and any issues are promptly addressed.

• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

• Support and Inspire Team Members: Help guide and encourage fellow staff to reach sales goals and maintain a positive work atmosphere.
• Deliver Outstanding Customer Service: Provide exceptional assistance to customers, addressing any issues or complaints with professionalism and efficiency.
• Ensure Effective Store Presentation: Keep store displays and visual merchandising in line with company standards to attract and engage customers.
• Handle Inventory Management: Oversee the receiving, stocking, and restocking of merchandise to ensure shelves are well-stocked and organized.

Dinco Pvt. Ltd. is the country’s leading provider of BPO and IT solutions.

During my tenure with Dinco’s call center team, I played a key role in enhancing customer satisfaction, retaining clients, and contributing to the company’s revenue growth.