Ibrahim Khan

• Enhanced guest satisfaction through personalized recommendations and prompt resolution of requests.
• Streamlined check-in/check-out with precision using property management systems OPERA.
• Managed guest inquiries and resolved issues swiftly, maintaining high service standards and effective team collaboration.
• Upsold amenities and services, leveraging in-depth knowledge to boost guest experiences and drive revenue.
• Handled cash, payments, and financial records accurately, adhering to hotel standards and ensuring accountability.
• Efficiently managed reservations over the call and walk-ins .
• Maintained confidentiality and accuracy in handling guest information and data entry.
• Provided professional, courteous service, enhancing guest experiences and fostering a positive atmosphere.
• Engaged in training and development to continuously improve skills.
• Ensured a clean, organized reception area and a polished, professional appearance at all times.

As a front office intern, my roles were;

• Observing the front desk operations management under the command of supervisor
• Undertaking full training of guest services management and closely observing the property software OPERA (PMS)
• Ensuring the attendance in departmental learning and development sessions on regular basis
• Collecting the necessary data to support the internship report

• Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
• Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
• Enhanced client satisfaction by personalizing tour itineraries based on specific interests and preferences.