Ibakha Rosenthal, Cert RDB
Chester,Cheshire
Summary
I've always loved travel, even as a child my favourite part of any holiday was the airport, as i got older my intrigue only grew and as soon as I found out what an air traffic controller actually did, I was hooked. A highly motivated individual looking to start her career in aviation. Chosen to pursue an apprenticeship after secondary school rather than follow a traditional academic route to employment. A hard worker who relishes working in a targeted, high-pressured environment. Looking forward to the opportunity to expand upon my current skill set and develop further in a role that challenges and rewards in equal measure.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Universal Banker (Delegated Authority)
HSBC
2025.10 - 2026.03
- Acting as assistant branch manager in a busy city location, supervising staff and overseeing daily operations.
Change Manager (secondment)
HSBC
2025.04 - 2025.10
- Managed a team of ten, organising and leading stakeholder engagement meetings to deliver nationwide innovations.
Universal Banker
HSBC
2023.03 - 2025.04
Operated as a frontline contact in a high-volume environment, handling enquiries across multiple channels.
Crew Member/ Trainer
McDonald's
2022.07 - 2023.03
Delivered training to new team members ensuring consistent performance under pressure.
Education
Certificate of Higher Education - Banking
The London Institute of Banking & Finance
2023.03 - 2024.05
GCSEs -
Battle Abbey School
2020.09 - 2022.06
Skills
- Calmness and Decision-Making: Demonstrates the ability to remain composed and make effective decisions under pressure in fast-paced environments, evidenced by early progression into a high-responsibility role, becoming one of the youngest bankers in the UK at age 18
- Communication: Highly effective verbal and written communication skills, applied in stakeholder engagement and managing escalated complaints, ensuring clear, concise, and professional information exchange under pressure
- Accuracy and Attention to Detail: Maintains a high level of accuracy and meticulous attention to detail, developed in a regulated financial environment where precision and methodical approaches are essential to mitigate risk, even leading a weekly Q&A where I communicate upcoming regulatory changes to our frontline staff to ensure this level of integrity and accuracy is upheld
- Interpersonal and Situational Awareness: Strong interpersonal skills with the ability to remain calm and reassure individuals in sensitive or high-pressure situations Demonstrates situational awareness and the ability to interpret social cues, adapting communication to ensure effective and professional interactions
Affiliations
- I'm very passionate about fitness, I'm a regular attendee at my local gym where I train in Olympic weightlifting, alongside this I love to cook and bake, often bringing in healthier dessert alternatives to the office.
References
References are available upon request.
Timeline
Universal Banker (Delegated Authority)
HSBC
2025.10 - 2026.03
Change Manager (secondment)
HSBC
2025.04 - 2025.10
Certificate of Higher Education - Banking
The London Institute of Banking & Finance
2023.03 - 2024.05
Universal Banker
HSBC
2023.03 - 2025.04
Crew Member/ Trainer
McDonald's
2022.07 - 2023.03
GCSEs -
Battle Abbey School
2020.09 - 2022.06