Huzaifah Ahmad
Lahore
Summary
Motivated and detail-oriented Accounts Trainee with a strong foundation in financial transactions, record-keeping, and management accounting. Currently progressing through the ACCA qualification at the knowledge level, having successfully completed 6 out of 17 exams, along with the ACCA Foundation Diploma (RQF Levels 2–4). Possesses strong analytical skills and a commitment to accuracy, complemented by a keen interest in advancing a career in accounting and finance. Seeking to apply academic knowledge in a practical environment while advancing professional growth within the industry.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
InDrive
Lahore, Punjab, Pakistan (Remote)
07.2022 - 03.2025
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to address escalated issues and improve service quality.
- Documented support interactions in CRM system, enhancing knowledge base for future reference.
Care Consultant (E-commerce)
OLX Pakistan
Lahore, Punjab, Pakistan
11.2021 - 02.2022
- Provided detailed product information to assist customers in making informed purchasing decisions.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with cross-functional teams to improve service delivery processes and reduce response times.
Customer Support Executive
Mindbridge
Lahore, Punjab, Pakistan
03.2019 - 10.2019
- Resolved customer inquiries through Chat and email, ensuring timely and effective communication.
- Utilized CRM software to track customer interactions and maintain accurate records of service issues.
- Collaborated with team members to streamline processes, improving response time for customer support requests.
Education
ACCA-Association of Chartered Certified Accountant
Mirchawala Hub Accountancy
Lahore, Punjab, Pakistan2026
Intermediate - I.Com
BISE Lahore
2020
Matriculation - Computer Science
BISE Lahore
2017
Skills
- Financial Transaction Recording
- Maintaining Financial Records
- Cost & Management Information
- Bank Reconciliation & Ledger Management
- MS Excel, Word, PowerPoint
- Analytical Thinking & Attention to Detail
- Time Management & Team Collaboration
Languages
Urdu
Native or Bilingual
English
Professional Working
Punjabi
Professional Working
Timeline
Customer Support Specialist
InDrive
07.2022 - 03.2025
Care Consultant (E-commerce)
OLX Pakistan
11.2021 - 02.2022
Customer Support Executive
Mindbridge
03.2019 - 10.2019
ACCA-Association of Chartered Certified Accountant
Mirchawala Hub Accountancy
Intermediate - I.Com
BISE Lahore
Matriculation - Computer Science
BISE Lahore
Adventures
- Exploring new environments and cultures through travel
- Continuous learning and self-development (Accounting & Finance)
- Reading books on personal and professional growth
- Developing financial and analytical knowledge
- Networking and engaging with professionals