Hussain Shah
Project Manager
Lahore
Summary
An accomplished IT Specialist & Passionate IT graduate from the National College of Business Administration & Economics with proven ability to analyze, diagnose and resolve computer user support issues. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Project Management Officer
Sapphire Textile Mills
01.2024 - Current
- Partnered with project team members to identify and quickly address problems.
- Kept stakeholders informed of progress through regular status updates, clearly communicating any changes to project scope, timeline, or budget.
- Mentored junior team members to enhance their skills development and overall performance within the organization.
- Reduced project delivery timelines through meticulous planning, scheduling, and resource management.
- Kept senior management well-informed by preparing and presenting project status reports.
- Planned, designed, and scheduled phases for large projects.
- Negotiated and managed third-party contracts related to project deliverables.
IT Support Engineer
Alkaram Textile Mill
07.2023 - 01.2024
- Provided Help Desk-based IT phone support to end-users for fast-paced web hosting firm, including troubleshooting, server support, and customer service.
- Technical support
- Problem-solving
- Ability to work in team
- Project management
- Managed over 50 customer calls per day.
- Installed, configured, tested and maintained operating systems, application software, and system management tools
- Created user accounts and assigned permissions
- Installed and configured operating systems and applications
- Installed, configured and maintained computer systems and network connections
Manager
Sage 300 ( Online Job )
02.2022 - 02.2023
- Data Entry
- Costumer Representation Monitoring Ongoing Processes
- Business Development
- Sales Order Purchase Orders
- Re-conciliation Sheets
- Accomplished multiple tasks within established timeframes
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Associate
Consult Pheonix Tech ( Online Job )
02.2021 - 01.2022
- Linus Server Maintenance
- Managed customer relations through communication and helpful interactions
- Monitoring Ongoing Processes
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Worked varied hours to meet seasonal and business needs
- Served as corporate liaison for finance, IT and marketing departments
IT Technical Support Intern
Alkaram Textile Mill
8 2021 - 12.2021
- Networking
- Assisted in troubleshooting hardware and software issues.
- Technical support
- Managed over 20 customer calls per day.
- Worked with high-performing teams in Agile environment
- Tested integrated software and tools for data processing systems
- Supported team needs with research and problem-solving abilities
- Installed application software and upgrades, virus protection, and drivers
- Resolved Internet and wireless and wired network access problems
- Determined and resolved printer and networked copier outages
Education
Matriculation - Science
Divisional Public School
01.2019 - 05.2023
Intermediate - Science
Punjab College
06.2016 - 05.2018
Bachelor of Science - Computer Science
NCBA&E
08.2014 - 05.2016
Skills
Microsoft Office
Project Planning
Problem Solving
Presentation Skills
Project planning and development
Customer Relations
Project Management
Risk Management
Accomplishments
Scouting: Quaid e Azam Scout
Timeline
Project Management Officer
Sapphire Textile Mills
01.2024 - Current
IT Support Engineer
Alkaram Textile Mill
07.2023 - 01.2024
Manager
Sage 300 ( Online Job )
02.2022 - 02.2023
Associate
Consult Pheonix Tech ( Online Job )
02.2021 - 01.2022
Matriculation - Science
Divisional Public School
01.2019 - 05.2023
Intermediate - Science
Punjab College
06.2016 - 05.2018
Bachelor of Science - Computer Science
NCBA&E
08.2014 - 05.2016
IT Technical Support Intern
Alkaram Textile Mill
8 2021 - 12.2021
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