Hussain Ansari
Insurance Specialist
Lahore,PB
Summary
Mr. Ansari possesses reputable qualifications and extensive experience in the business and corporate sectors. He is well-versed in all aspects of business management and operations within large corporations. His specific areas of expertise include risk and insurance management, customer relationship management, training, and operations.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Senior Loss Adjusters / Team Lead
Hamid Mukhtar & Co. (Pvt) Ltd.
10.2020 - Current
- Directed comprehensive investigations into various claims including personal, casualty, fire, machinery loss, and damages, serving as primary liaison between insurance company and claimants
- Conducted site visits to assess and document damage, initiated repairs, and ensured safety compliance, coordinating with accountants, surveyors, and engineers for accurate claim assessments
- Reviewed and verified insurance coverage for claims, advising claimants on cost-effective repair solutions and preventive measures for future protection
- Managed administration of Banker's Blanket Policy, ensuring regulatory compliance and effective risk management
- Handled over 100 regular claims, optimizing processing and settlements to save costs and enhance operational efficiency, and successfully negotiated out-of-court settlements to reduce litigation costs and expedite claim resolution
- Ensured strict compliance with legal and regulatory standards, maintained detailed records of all policy documents, claims, and communications
- Strengthened relationships with defense attorneys, medical case managers, and other key vendors to support claims process, leading negotiations and meetings with insureds and claimants to facilitate fair and timely settlements
- Regularly assessed potential threats and vulnerabilities, establishing accurate reserves for potential payments and losses, and analyzed coverage, liability, and damages for complex claims, ensuring alignment with company policies and financial guidelines
- Successfully managed and settled largest claim in Pakistan's history, totaling 14 billion, involving property damage and business interruption
- This achievement involved coordinating with insured, joint loss adjusters, forensic chartered accountants, RCA experts, and insurers from both local and international markets.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Coached team members in techniques necessary to complete job tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments
- Worked with team to identify areas of improvement and devised solutions based on findings
- Supervised team members to confirm compliance with set procedures and quality requirements
Head of Insurance & Projects
Ashraf Group of Industries
03.2017 - 10.2020
- Managed underwriting and insurance coverage for all company assets, including a fleet of nearly 200 vehicles
- Oversaw underwriting and policy coverage for Group Life Assurance
- Implemented risk management strategies and maintained operational standards within Sugar Mill
- Administered installation and dismantling of trackers in corporate vehicle fleet
- Negotiated with senior loss adjusters to amicably settle significant financial claims
- Conducted joint machinery inspections and valuations with top-tier insurance loss adjusters
- Secured optimal insurance coverage deals by engaging with managing directors and CEOs of leading insurance companies
- Coordinated and assisted foreign delegations and guests as directed by top management
- Efficiently managed, progressed, and controlled all claims and cases to meet company standards
- Reviewed and finalized reports before submission to insurers
- Maintained regular communication with insurers and underwriters
- Assessed claims in accordance with policy conditions
- Developed and maintained relationships with clients to understand and fulfill their requirements
- Liaised consistently with top management to achieve assigned targets and complete tasks
- Participated in policy-related meetings and decision-making processes with top management.
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in a team environment
- Worked well in a team setting, providing support and guidance
- Passionate about learning and committed to continual improvement
- Managed time efficiently in order to complete all tasks within deadlines
- Paid attention to detail while completing assignments
- Strengthened communication skills through regular interactions with others
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours across night, weekend, and holiday shifts
- Worked effectively in fast-paced environments
- Adaptable and proficient in learning new concepts quickly and efficiently
- Organized and detail-oriented with a strong work ethic
- Learned and adapted quickly to new technology and software applications
- Identified issues, analyzed information and provided solutions to problems
- Proved successful working within tight deadlines and a fast-paced environment
- Resolved problems, improved operations and provided exceptional service
- Used critical thinking to break down problems, evaluate solutions and make decisions
Director-Senior- Loss Adjuster Claims
Nasir Syndicate (Pvt) Limited
01.2013 - 03.2017
- Managed end-to-end processes for medium to major complex commercial and industrial claims involving Fire & Allied Perils, such as earthquakes, lightning, explosions, riots, strikes, terrorism, atmospheric disturbances, floods, burglaries, impact damage, and malicious damage
- Handled specialty insurance claims including Cash in Transit, Cash in Safe, Machinery Breakdown, Electronic Equipment, Marine Cargo, Inland Transit, Fidelity Guarantee, Erection All Risks, and Contractors All Risks
- Supported Surveyors and Adjusters in processing small to medium-tier claims across all classes
- Played key role in expanding client base and fostering business contacts within insurance industry, while promoting professional development of team members
- Conducted thorough monitoring and compliance with centralized business operations, involving extensive travel across country and direct engagement with liaison offices
- Ensured all insurance claims were processed in compliance with regulations set forth by Securities and Exchange Commission of Pakistan (SECP) and Financial Regulatory Authority of Pakistan
- Performed risk inspections for underwriters to assess exposure for rating, pricing, and reinsurance treaties, thereby helping minimize physical and moral hazards and preparing for potential operational interruptions.
- Directed claims negotiations within allowable limit of $25 M and supported successful litigations for advanced issues
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
Team Leader Central Region
Telenor Pakistan
10.2009 - 11.2012
- Successfully expanded customer base within assigned territory, increasing revenue from PKR 5 million to PKR 50 million
- Regularly engaged with corporate clients to gather feedback on service quality and effectiveness, enhancing customer satisfaction
- Ensured optimal staffing levels to maintain coverage of key marketing targets at all times
- Fostered strong, cordial relationships with corporate-level sales and marketing managers
- Led a team of 20, managing development and performance, fostering collaborative and productive environment
- Conducted competitor analysis to monitor market trends and adjust strategies accordingly
- Delivered exceptional customer service to designated accounts, ensuring their needs were met promptly and efficiently
- Handled inquiries, prepared quotations, and responded to business requests, ensuring a high level of professionalism.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Supervised team members to confirm compliance with set procedures and quality requirements
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Built strong relationships with customers through positive attitude and attentive response
- Held weekly team meetings to inform team members on company news and updates
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
- Optimized resource allocation to maximize overall team output while minimizing costs
- Worked with team to identify areas of improvement and devised solutions based on findings
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
Corporate Account Manager
Mobilink Orascom Telecom Pakistan
02.2006 - 09.2009
- Managed significant client portfolio, taking responsibility for key accounts and maintaining strong relationships with top decision makers
- Collaborated closely with the Sales Director and Regional Manager to prospect, pitch, and close new business, while gaining a deep understanding of client brands and products
- Actively participated in team building and sales training events to enhance team cohesion and sales skills
- Consistently maintained communication with clients, providing regular updates to foster strong relationships
- Achieved a substantial increase in customer base and revenue, growing from $10 million to $25 million
- Conducted ongoing market analysis and monitored competitor activities to inform strategic decisions
- Secured client retention by developing strong relationships with key decision makers across accounts
- Engaged with high-level decision makers to negotiate and communicate strategic decisions
- Ensured timely and professional follow-ups with clients to address their needs and concerns.
Senior Sales Consultant
Carphone warehouse
02.2003 - 12.2005
- Maintained an in-store presence, effectively selling a wide range of mobile phones and network tariffs, consistently embodying the retailer's core values of quality, value, and service
- Welcomed customers upon their entry into store, inquiring about their needs, and provided expert advice and guidance
- Proactively engaged with customers in-store, showcasing benefits of the retailer's diverse product range
- Managed sales transactions, operated cash register, and conducted stock replenishment and merchandising
- Executed in-store promotions, maintained store appearance, and ensured ongoing maintenance for an optimal shopping environment
- Demonstrated genuine care and interest in customer needs, creating a welcoming atmosphere and assisting with receiving stock deliveries.
Surveyor/Loss Adjustor
Nasir Syndicate (Pvt) Limited
01.2001 - 01.2003
- Conducted comprehensive surveys and assessments of motor accident claims, including all third-party involvements
- Performed marine claim surveys, covering both pre-delivery and post-delivery inspections and claims
- Evaluated property damage claims caused by fire and allied perils
- Undertook engineering surveys for project construction, erection, and machinery breakdown claims
- Executed pre-insurance inspections to assess and evaluate risks.
Education
High School Diploma -
F G Public School
Multan 01.1991 - 12.1992
Skills
Customer Retention
Administrative Duties
Operations Management
Team Building & Training
Insurance Claim Handling
Sales & Margin Improvement
Professional Trainer
Customer Care
Time Management
Team Building (Navitus)
Stakeholder Management
Marketing knowledge
Certification
Licensed Insurance Surveyor for Machinery Breakdown
Affiliations
- Royal Institute of Chartered Surveyors
- Surveyors and Adjusters Association of Pakistan
- Institute of Surveyors and Loss Adjuster of Pakistan
- Security Exchange Commission of Pakistan (Insurance Division)
Clientsserved
- Adamjee Insurance company Ltd, Atlas Insurance Ltd
- Century Insurance Co. Ltd
- EFU General Insurance Ltd
- Habib Insurance Co. Ltd
- IGI Insurance Ltd
- Jubilee General Insurance Co
- Pak Qatar General Takaful Ltd
- Premier Insurance Ltd
- Reliance Insurance Co. Ltd
- Saudi Pak Insurance Co. Ltd
- Security General Insurance Co
- Takaful Pakistan Ltd
- UBL Insurer Ltd
- Adamjee Insurance Company Ltd. Bulleh Shah Packaging PEL, Fauji Fertilizer Company Limited (FFC) Pak Elektron Limited
- Mari Petroleum Company Limited
- Tetra Pack
- Opler's
- Coca Cola
- Nokia
- National Power Perks
- Shamim & Company
- AES Lal Peer
- PARCO
- KAPKO
- Allah Din Group of Companies
- MEPCO
- Colony Textile Mills Ltd
- Fatima Fertilizer
- Shujabad Group of Companies
- Three Star Hosiery
- Ramada Hotel
- Honda
- Sun Rays Textile
- Asia Ghee Mills
Timeline
Senior Loss Adjusters / Team Lead
Hamid Mukhtar & Co. (Pvt) Ltd.
10.2020 - Current
Head of Insurance & Projects
Ashraf Group of Industries
03.2017 - 10.2020
Director-Senior- Loss Adjuster Claims
Nasir Syndicate (Pvt) Limited
01.2013 - 03.2017
Team Leader Central Region
Telenor Pakistan
10.2009 - 11.2012
Corporate Account Manager
Mobilink Orascom Telecom Pakistan
02.2006 - 09.2009
Senior Sales Consultant
Carphone warehouse
02.2003 - 12.2005
Surveyor/Loss Adjustor
Nasir Syndicate (Pvt) Limited
01.2001 - 01.2003
High School Diploma -
F G Public School
01.1991 - 12.1992