Husnain Haider
Lahore-Punjab
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
9
9
years of professional experience
Work History
Screening Team Lead
Giant Group
Lahore, Pakistan
07.2021 - Current
- Streamlined operations by delegating tasks to maximize team productivity.
- Demonstrated strong work ethic and exceptional customer service, leading to promotion in leadership role.
- Assessed individual team member progress through regular performance reviews, resulting in a consistent 95% quality level for the entire team.
- Conducted comprehensive analysis on data from multiple sources, enabling identification of operational enhancement opportunities and successful establishment of quality standards and training protocols.
- Successfully grew team by more than sixfold from 8 to 55 advisors, leading to job creation in Pakistan.
Floor Manager
Uber-Mindbridge Private Limited
03.2021 - 07.2021
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Team Supervisor
Mindbridge Private Limited
08.2017 - 03.2021
- Ensured team's adherence to key performance indicators through mentoring and training of new employees.
Customer Service Representative
Mindbridge Private Limited
03.2017 - 07.2017
Sales Representative
Mindbridge Private Limited
08.2015 - 02.2017
Education
BS Computer Science - Computer Science
University Of Central Punjab
01.2018
HSSC - Pre-Engineering
KIPS College
01.2013
Skills
- Operations Management
- Key Performance Indicators
- Performance monitoring
- Schedule Management
- Performance Improvement
- Documentation And Reporting
References
References available upon request.
Timeline
Screening Team Lead
Giant Group
07.2021 - Current
Floor Manager
Uber-Mindbridge Private Limited
03.2021 - 07.2021
Team Supervisor
Mindbridge Private Limited
08.2017 - 03.2021
Customer Service Representative
Mindbridge Private Limited
03.2017 - 07.2017
Sales Representative
Mindbridge Private Limited
08.2015 - 02.2017
BS Computer Science - Computer Science
University Of Central Punjab
HSSC - Pre-Engineering
KIPS College
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