Hunzla Naeem
Lahore,PB
Summary
Dynamic Sales Manager with a proven track record at Dispatch 360 LLC, excelling in client relationship management and sales strategy development. Skilled in CRM software and motivated by achieving targets, I enhanced revenue through effective team leadership and market analysis, driving significant growth and customer satisfaction.
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
7
7
years of professional experience
Work History
Sales Manager
Dispatch 360 LLC
05.2022 - 11.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
Team Leader, Sales Operations
ADS Solutions
05.2021 - 03.2022
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Customer Sales Support Representative
ADS Solutions
04.2020 - 02.2021
- Contributed to a positive work environment by fostering teamwork, collaboration, and effective communication among peers.
- Assisted customers with product selection, providing in-depth knowledge of features and benefits.
- Implemented feedback from clients to improve products and services through continuous improvement initiatives.
- Maintained detailed records of customer interactions, ensuring accurate information for follow-up communications.
- Conducted market research to identify trends, anticipate demand fluctuations, and optimize inventory levels accordingly.
- Provided exceptional support to outside sales representatives, enabling them to focus on generating new business opportunities.
- Documented customer complaints and completed corrective action requests.
Family Bussiness
Crystal Bedding
02.2018 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Diploma - General Industry Standards
OSHAC
Lahore, Punjab, Pakistan 04.2001 -
Intermediate Certificate - I.com
Punjab Group Of Colleges
Lahore 04.2001 -
Matriculation - Biology
The Punjab School
Lahore 04.2001 -
Diploma - General Industry Standards
IOSH
Lahore, Punjab, Pakistan 04.2001 -
Skills
Sales planning
Client relationship management
Sales reporting
Staff management
Lead generation
Sales operation
Market research
Sales team training
Motivational skills
KPI tracking
Sales operations
CRM software
B to B sales
Operations
Resolution-oriented
Microsoft excel, project, and Visio
Excel
MS word, excel, and outlook
Timeline
Sales Manager
Dispatch 360 LLC
05.2022 - 11.2024
Team Leader, Sales Operations
ADS Solutions
05.2021 - 03.2022
Customer Sales Support Representative
ADS Solutions
04.2020 - 02.2021
Family Bussiness
Crystal Bedding
02.2018 - 02.2020
Diploma - General Industry Standards
OSHAC
04.2001 -
Intermediate Certificate - I.com
Punjab Group Of Colleges
04.2001 -
Matriculation - Biology
The Punjab School
04.2001 -
Diploma - General Industry Standards
IOSH
04.2001 -