Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
● Manage Air operations alongside with International door deliveries.
● Communicate with Airlines for pricing and flight plannings.
● Making new and profitable overseas partners.
● Managed over 50+ customers call per day.
● Analyze company departments performance by make company monthly report of Air & International department.
● Collected customer and market feedback and reported information to company leadership.
● Developed marketing campaigns to expand client base.
● Drove competitive standards to develop market-leading services, improving client retention and account growth.
● Planned and developed strategies to increase sales territory positioning, exceeding company targets.
● Interviewed and recruited high-performing staff, adding value, motivation and drive to existing sales teams.
● Secured new clients with impactful pitches and presentations. Shaped business direction through rigorous
research and strategy development.
● Retained existing customers and substantially grew customer base, product line and sales volume.
● Increased profitability by developing pipelines using multiple marketing channels and sales strategies.
● Tracked and evaluated weekly sales figures, developing senior leadership reports for targeted action planning.
● Strengthened profit opportunities by effectively managing time and resources to meet sales objectives.
● Managed employee performance reviews, built positive communication and delivered development insights.
● Collected customer and market feedback and reported information to company leadership.
● Developed marketing campaigns to expand client base.
● Drove competitive standards to develop market-leading services, improving client retention and account growth.
● Planned and developed strategies to increase sales territory positioning, exceeding company targets.
● Interviewed and recruited high-performing staff, adding value, motivation and drive to existing sales teams.
● Secured new clients with impactful pitches and presentations. Shaped business direction through rigorous
research and strategy development.
● Retained existing customers and substantially grew customer base, product line and sales volume.
● Increased profitability by developing pipelines using multiple marketing channels and sales strategies.
● Tracked and evaluated weekly sales figures, developing senior leadership reports for targeted action planning.
● Strengthened profit opportunities by effectively managing time and resources to meet sales objectives.
● Managed employee performance reviews, built positive communication and delivered development insights.
● Developed and implemented value-adding strategies to increase product and service profitability.
● Established streamlined account management and reporting tools. Researched competitor behaviour and
adapted tactics to boost performance.
● Negotiated contract terms and pricing to maximise revenue. Analysed client business goals and processes to
harness consultative sales techniques.
● Forecasted sales and market trends to improve business strategy.
● Organised special sales at specific times to drive customer engagement and move high volumes of products.
● Conducted performance reviews and created action plans to drive team improvements.
● Customized promotional strategies to meet needs of different clients, products and services.
● Created professional sales presentations to creatively communicate product quality and market comparisons.
● Evaluated sales and service processes to generate targeted improvement strategies and increase revenue
opportunities. Optimised sales methods to best engage, acquire and retain customers.
● Analysed sales reports to identify trends and update strategies. Conducted regular market assessments to stay current on
trends and maintain readiness for changes.
● Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
● Fostered positive relationships with customers to enhance loyalty and retention.
● Contributed to continuous improvement of renewal processes, increasing customer retention levels against targets.