Movie 🎬
Huma Javed
HR.manager
Lahore ,Pakistan
Summary
Professional hospitality expert with proven ability to enhance guest experience and streamline front desk operations. Adept at team collaboration, ensuring seamless communication and adaptability to changing needs. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Reliable and results-focused, consistently delivering high standards and positive outcomes.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Hotel Front Desk Receptionist
Receptioniest
2023 - Current
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
Call Center Representative
CSR
2021 - 2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Special Education Training Centre
Teacher
2019 - 2021
Education
Associate of Arts -
F.A
Lahore Interests
Books reading 📚
Outing for explor something
Timeline
Hotel Front Desk Receptionist
Receptioniest
2023 - Current
Call Center Representative
CSR
2021 - 2023
Special Education Training Centre
Teacher
2019 - 2021
Associate of Arts -
F.A