Summary
Overview
Work History
Education
Interests
Timeline
Generic
Huma Javed

Huma Javed

HR.manager
Lahore ,Pakistan

Summary

Professional hospitality expert with proven ability to enhance guest experience and streamline front desk operations. Adept at team collaboration, ensuring seamless communication and adaptability to changing needs. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Reliable and results-focused, consistently delivering high standards and positive outcomes.

Overview

2026
2026
years of professional experience
1
1
Language

Work History

Hotel Front Desk Receptionist

Receptioniest
2023 - Current
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.

Call Center Representative

CSR
2021 - 2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Special Education Training Centre

Teacher
2019 - 2021

Education

Associate of Arts -

F.A
Lahore

Interests

Movie 🎬

Books reading 📚

Outing for explor something

Timeline

Hotel Front Desk Receptionist

Receptioniest
2023 - Current

Call Center Representative

CSR
2021 - 2023

Special Education Training Centre

Teacher
2019 - 2021

Associate of Arts -

F.A

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Huma JavedHR.manager