HUBAB KHALID
Executive HR-CS
Islamabad
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Executive HR-CS
ACM Group of Industries (Volta/Osaka Batteries)
04.2023 - 11.2024
- Create and manage the employees attendance using TAS
- Monthly Update of the Employee Roaster
- Maintain Update Employees Master Data
- Familiarity with HR software and Tools
- Assist in Documentation and Data Entry
- Implement biometric data collection for all new Hires
CSO
Mars-BPO
12.2020 - 04.2023
- A customer service officer is primarily responsible for interacting directly with customers through various channels (phone, email, chat) to address inquiries, resolve issues, provide information about products or services, and ensure a positive customer experience, all while adhering to the client company's brand standards and maintaining high service quality in a fast-paced environment; essentially acting as the 'voice of the client' by effectively handling customer interactions and aiming for first contact resolution
CSO
ZONG-CMPAK
07.2018 - 10.2019
- Customer service officers are mainly responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls
- When a customer contacts a company, customer service officers are usually their first point of contact
- They answer any questions the customer may have and then redirect them to the appropriate team or department
Customer Relationship Officer
Telenor
02.2017 - 03.2018
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
Admin Officer
Community Model College For boys Fateh Jang
01.2015 - 01.2017
- Successfully managed the day-to-day operations of a busy office, ensuring smooth and efficient workflow
- Assisted with budgeting and financial reporting, as well as coordinating and scheduling meetings and events
- Streamlined administrative processes, resulting in improved efficiency and cost savings
Admin Officer
Global Model Secondary School
01.2013 - 01.2015
- Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner
- Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times
- Occasionally traveling off-site to deliver reports or files to other departments
- Ensuring the confidentiality and security of files and filing systems
Education
M.Com -
Global Institute Lahore
06.2015 - 06.2017
Skills
Leadership
Certification
Occupational Health & Safety (ISO-45001)
Timeline
Training & Development Employees
10-2023
Occupational Health & Safety (ISO-45001)
08-2023
Executive HR-CS
ACM Group of Industries (Volta/Osaka Batteries)
04.2023 - 11.2024
CSO
Mars-BPO
12.2020 - 04.2023
CSO
ZONG-CMPAK
07.2018 - 10.2019
Customer Relationship Officer
Telenor
02.2017 - 03.2018
M.Com -
Global Institute Lahore
06.2015 - 06.2017
Admin Officer
Community Model College For boys Fateh Jang
01.2015 - 01.2017
Admin Officer
Global Model Secondary School
01.2013 - 01.2015
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