Hissan Waqar
Lahore
Summary
Seasoned professional with proven track record in multi-channel customer service environments. Skilled at developing and implementing effective customer management strategies that boost satisfaction rates. Known for strong leadership capabilities, strategic planning skills, and ability to improve team productivity. Notably improved customer retention rates in previous roles through exceptional problem-solving and relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Customer Manager-North
BROAD Group
09.2024 - Current
- Developed and sustained strong connections with important clients throughout the northern area, securing repeat business.
- Handled client inquiries and ensured all service requests were addressed.
- Enhanced customer outreach strategies through analysis of market trends and competitor actions.
- Generated detailed reports on sales inquiries, customer responses, and business development achievements for executive review.
- Collaborated with cross-functional teams to ensure all customer inquiries were addressed promptly and accurately.
- Investigated and resolved client issues escalated by client representatives.
Assistant Planning Manager
BullehShah Packaging Pvt. Limited
Kasur
02.2022 - 09.2024
- Achieved 95% OTIF for key customers such as Nestlé, PepsiCo, and FrieslandCampina Engro Pakistan.
- Reduced waste and pursued development strategies to keep the department aligned with sales and profit targets.
- Contributed to the successful attainment of departmental and company-wide objectives, consistently meeting or exceeding performance targets.
- Enhanced team productivity by streamlining daily workflow processes.
- Collaborated with cross-functional teams for efficient dispatches, ensuring timely delivery of SKUs.
- Provided guidance and support to subordinates on complex tasks or projects.
Assistant Manager Project Engineering
Grace Engineering Services
Lahore
08.2019 - 02.2022
- Boosted project efficiency by 50% within 2 months through customer coordination and addressing design queries.
- Developed customized lighting solutions aligning with client requirements.
- Enhanced workplace cohesion through project teamwork.
- Produced thorough, accurate and timely reports of project activities.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager Quality Assurance
Pakistan Spring & Engineering Co. (Pvt) Ltd.
Sheikhupura
12.2018 - 07.2019
- Optimized assembly lines to streamline material handling.
- Reduced overhead costs through effective inventory management.
- Enhanced workplace atmosphere through solid collaborations.
- Enhanced customer satisfaction through swift resolution of complaints.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
Education
B.Sc - Mechanical/Industrial And Manufacturing Engineering
University Of Engineering And Technology
Lahore, Punjab, Pakistan06.2018
F.Sc - Pre-Engineering
Kips College
Lahore, Punjab, Pakistan06.2014
Matriculation -
Beaconhouse School System
Lahore, Punjab, Pakistan06.2012
Skills
- Scheduling and coordination
- Strategic Planning
- Multitasking
- Decision making
- Team Leadership and Development
- Customer Focus
- Problem Solving and Conflict Resolution
- Customer Relationship Management (CRM)
Accomplishments
- On-Time In-Full (OTIF) implementation for key customers including Nestlé, PepsiCo, and FrieslandCampina Engro Pakistan
- Automated Systems Applications and Products (SAP) transactions to ensure smooth and timely dispatches to and from outsourced vendors
- Consistently managed waste reduction by maintaining corrugator trim below 5% throughout the year
- Designed lighting solutions for Nishat Terry Division to ensure maximum light luminosity
Portfolios - Linkedin
linkedin.com/in/hissan-waqar
Languages
Urdu
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer Manager-North
BROAD Group
09.2024 - Current
Assistant Planning Manager
BullehShah Packaging Pvt. Limited
02.2022 - 09.2024
Assistant Manager Project Engineering
Grace Engineering Services
08.2019 - 02.2022
Assistant Manager Quality Assurance
Pakistan Spring & Engineering Co. (Pvt) Ltd.
12.2018 - 07.2019
B.Sc - Mechanical/Industrial And Manufacturing Engineering
University Of Engineering And Technology
F.Sc - Pre-Engineering
Kips College
Matriculation -
Beaconhouse School System
Similar Profiles
Karyn HofmanKaryn Hofman
Security Officer at Broad safe groupSecurity Officer at Broad safe group
Pertha D. LasterPertha D. Laster
Leasing Agent at Broad Management Group, LLCLeasing Agent at Broad Management Group, LLC
Darice MarcocciaDarice Marcoccia
Lead Registered Veterinary Technician at Broad Ripple Animal ClinicLead Registered Veterinary Technician at Broad Ripple Animal Clinic