Hira Masood
Islamabad
Summary
To obtain a challenging position in a progressive organization where I can contribute to its goals and further develop my skills by working with a dedicated and experienced team. I aim to be pragmatic by applying my knowledge and expertise in a dynamic professional environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Hashoo Group
01.2022 - Current
- Company Overview: Hospitality Division
- Directly report to the CEO and coordinate between 10 five-star hotels and the CEO office, including all hotel departments and the head office
- Manage daily operations, liaise with General Managers (GMs) of hotels, and ensure seamless communication across all departments
- Oversee recruitment and selection processes, in collaboration with senior management
- Implement strategic initiatives to improve operational efficiency across the group
- Hospitality Division
Global Professional and Development Program
College of Tourism and Hospitality Management
06.2021 - 12.2021
- Developed and delivered curriculum materials, conducted research, and participated in conferences
- Assisted in student recruitment and academic counseling
- Provided training and mentorship to junior faculty members
- Contributed to the creation of an inclusive and growth-oriented academic environment
Business Development Executive
Landmark Estates and Builders
03.2021 - 06.2021
- Company Overview: Pakistan
- Identified and pursued new business opportunities, developing relationships with potential clients
- Managed the sales process and closed deals on new business ventures
- Formulated strategic business development plans to expand market share and customer base
- Pakistan
Academic Coordinator
Future World School
12.2015 - 09.2020
- Company Overview: Islamabad, Pakistan
- Managed daily educational operations, including curriculum development, lesson planning, and student assessments
- Coordinated with teachers and parents to improve student performance and satisfaction
- Recruited and mentored teachers, ensuring high-quality educational delivery
- Islamabad, Pakistan
Customer Relationship Officer
Mobilink
01.2013 - 09.2014
- Company Overview: Islamabad, Pakistan
- Built and maintained profitable relationships with key clients and customers
- Resolved customer complaints promptly and effectively
- Stayed informed about the latest products and services to enhance sales and customer satisfaction
- Islamabad, Pakistan
Social Welfare Team Leader
Saint Joseph's Hospice
05.2012 - 12.2012
- Company Overview: Rawalpindi, Pakistan
- Mobilized community development initiatives in collaboration with NGOs and civil society organizations
- Organized social awareness activities, including national events and health campaigns
- Led the Voluntary Hospital Visiting Committee and promoted health and welfare programs
- Rawalpindi, Pakistan
Account Opening Officer / HR Officer
Bank Alfalah
06.2011 - 04.2012
- Company Overview: Islamabad, Pakistan
- Managed account opening procedures and customer inquiries regarding various bank services
- Processed documentation for new and existing accounts
- Provided excellent customer service, including resolving issues and offering advice on banking products
- Islamabad, Pakistan
Education
MBA - Human Resource Management
Bahria University
09.2013
BBA - Human Resource Management
Bahria University
12.2011
Skills
- Recruitment & Hiring
- Record Keeping & Management
- Team Management
- Course Planning & Assessment
- Administration
- MS Office
- Interpersonal & Communication Skills
- Counseling Skills
Certification
- Fundamentals of Graphic Designing, PSDF, 2021
- MEYE Workshop, 08/20
- Developing a Love of Reading in the Early Years, British Council, 06/20
- Cambridge International Certificate in Teaching & Learning, 2018
- International Pedagogical Workshop on TME Constitution Principles, 04/19
- Cambridge University Press Primary Education Day, 02/18
- 10th Annual Teacher Development Conference, 11/15
Timeline
Operations Coordinator
Hashoo Group
01.2022 - Current
Global Professional and Development Program
College of Tourism and Hospitality Management
06.2021 - 12.2021
Business Development Executive
Landmark Estates and Builders
03.2021 - 06.2021
Academic Coordinator
Future World School
12.2015 - 09.2020
Customer Relationship Officer
Mobilink
01.2013 - 09.2014
Social Welfare Team Leader
Saint Joseph's Hospice
05.2012 - 12.2012
Account Opening Officer / HR Officer
Bank Alfalah
06.2011 - 04.2012
BBA - Human Resource Management
Bahria University
MBA - Human Resource Management
Bahria University
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