Hira Edward
Lahore
Summary
I wish to maintain a long – term career relationship with a reputable and growth oriented organization in a pure practical and competitive environment. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
3
3
years of professional experience
Work History
Call Center Executive
IBEX Global
03.2024 - Current
- Company Overview: BPO INDUSTRY
- Worked as customer service specialists
- Call Center
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Manager Call Center
Buss Tech
09.2023 - 01.2024
- Company Overview: Call Center
- Worked as Manager Call Center and Training new recruits
- Call Center
- Built sales forecasts and schedules to reflect desired productivity targets.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Supported sales team members to drive growth and development.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Directed and coordinated products, services and sales activities.
- Collaborated with marketing team to create promotional materials for target customers.
- Established relationships with key clients, while maintaining existing customer base.
Call Center Executive
Astrapi
05.2022 - 09.2023
- Company Overview: Call Center
- Worked as Trainer as well as Call Center Agent in Insurance Company AIL
- Call Center
- Maintained up-to-date knowledge of industry trends and best practices.
- Documented all training activities including attendance records, feedback forms, surveys.
- Explained goals and expectations required of trainees.
- Selected and assigned instructors to conduct training.
- Coordinated recruitment and placement of training program participants.
Education
F.A. -
Kinnard College for Women University
Lahore01.2023
Matric -
Cathedral Higher Secondary School
Lahore01.2021
Skills
- MS Word
- MS Excel
- MS Power-point
- Customer service
- Sales forecasting
- Training coordination
- Team collaboration
- Communication skills
- Call handling
- Script adherence
- Call monitoring
- Customer service focus
References
References will be furnished on demand.
Hobbies and Interests
- Reading
- Photography
Personal Information
- Date of Birth: 01/06/04
- Nationality: Pakistani
- Religion: Christianity
Nic
35201-3818763-2
Timeline
Call Center Executive
IBEX Global
03.2024 - Current
Manager Call Center
Buss Tech
09.2023 - 01.2024
Call Center Executive
Astrapi
05.2022 - 09.2023
F.A. -
Kinnard College for Women University
Matric -
Cathedral Higher Secondary School
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