Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Work Availability
Quote
Timeline
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Hina Tasleem

Group Cultural Transformation & Change Management Head At PTCL & Ufone
Islamabad

Summary

A business partner at heart, with appetite to learn best practices and implement them to brings positive growth in the organization. Successfully managed challenging roles in the areas of Talent Management, High Performance Culture Building, Learning and Development, Strategic Planning and Change Management, while working in multinational companies with employee base up to 20,000 plus employees in Pakistan.

Overview

15
15
years of professional experience
6
6
years of post-secondary education

Work History

Group Cultural Transformation & Change Mgmt Head

PTCL & Ufone
Islamabad
04.2022 - Current

Responsible for Cultural Transformation required for making PTCL Group Number # 1 in Telecom Industry and creating a culture of safety through making HSE an integral part of new culture, Leading Diversity & Inclusion Agenda, Enhancing Employee Engagement to make employees motivated and productive, Develop Internal Communication strategy that connects, informs and inspires our 18,000 plus employees and Making PTCL Group, Employer of Choice through creating a strong Employer Brand.

Group EVP Performance Innovation

PTCL & Ufone
Islamabad
02.2021 - 03.2022

(Responsible for Performance Management, Hybrid Work, Internal Communication, Diversity & Inclusion, Employee Engagement & Corporate Social Responsibility)

  • Created singular Performance Management Framework for PTCL and Ufone and launched Quarterly Check-ins for 5000+ employees
  • Launched effi-meter, an in house platform, to help employees manage hybrid work more effectively
  • Successfully integrated employee engagement surveys in our communication strategy and modified processes according to feedback
  • Developed Diversity & Inclusion Policy and action plan to improve gender diversity and inclusion of PWDs
  • Led Etisalat's Global Employee Engagement Survey for PTCL and Ufone, achieving 100% participation rate and an improvement in all 21 categories
  • Initiated partnerships with organizations to create synergies for shared goals

General Manager HR Strategy & PMO

PTCL & Ufone
Islamabad
09.2020 - 02.2021

Responsible for HR Synergies between PTCL and Ufone

GM HR Operations

PTCL
Islamabad
04.2020 - 02.2021
  • Revised employees' policies for improved employee experience
  • Facilitated negotiations of CBA with representatives of more than 18 unions
  • Led annual promotion exercise for employees with multiple types of contracts
  • Launched e-attendance system during Covid-19
  • Managed team that facilitated hundreds of thousands of transactions seamlessly very month
  • Resolved problems, improved operations and provided exceptional service
  • Oversaw disciplinary issues with legal team

GM HR Strategy & Special Projects

PTCL
Islamabad
12.2016 - 09.2020
  • Developed people strategy by involving multiple stakeholders, disseminated it and monitored the action plan
  • Led remote work planning during Covid - 19
  • Introduced HR Fellowship Program for building better understanding of HR among HR team members
  • Standardized internal communication framework
  • Led Employees Volunteer Program for philanthropic initiative nationwide
  • Managed multiple levels reporting and analytics for better decision making of Management
  • Designed Employee Recognition framework, leading to improved employee satisfaction



Senior Manager HR Strategy & Special Projects

PTCL
Islamabad
04.2015 - 12.2016
  • Developed HR Strategic Planning Process, Strategy formulation & communication
  • Designed HR Roadmap & monitor the implementation of strategic initiatives through BSC
  • Prepared the HR dashboard reports to be shared with the Top Management, Board of Directors and HR team
  • Identified the organization developmental areas and recommended improvements in the quality of HR processes, policies and systems
  • Facilitated employee engagement activities organization-wide
  • Designed and implemented Leadership Development Programs
  • Led Cultural Transformation Projects
  • Lead CSR initiatives for company’s image-building
  • Participated in development and implementation of Strategic HR Projects by contributing in the capacity of project manager

Assistant Manager

Jazz (Then Mobilink)
Islamabad
01.2013 - 04.2015
  • Core area was Organizational Development & Talent Management
  • Designed Succession Planning Framework and Talent Review Process to improve Leadership Bench Strength
  • Conducted Talent Review Orientation Sessions for entire Senior Management
  • Designed and Executed Development Plans for Talent Pool successfully with more than 50% Talent Pool members either rotated or promoted
  • Designed and launched Senior Leadership Development Initiatives
  • Successfully launched and concluded Executive Coaching Program with proven results demonstrated
  • Introduced Simulations based learning for Senior Management with satisfaction index of 100%
  • Introduced Mobile learning at Mobilink nationwide
  • Successfully launched e-learning program at Mobilink covering more than 7000 employees nationwide on behavioral as well as functional skills

Specialist OD & Talent Management

Jazz (Then Mobilink)
Ilamabad
06.2011 - 12.2012
  • Designed and launched Talent Management Program for the whole company as a part of two-member team running the whole initiative
  • Developed Talent Management Framework including designing of Leadership Competency Matrix, Critical Positions Identification Matrix, Application Forms for Participants and Line, Defining Roles and Responsibilities of all Stakeholders
  • Aligned leadership competencies with talent strategy
  • Drafted the communication for the whole Talent Management Program
  • Developed Participants' Performance and Potential Snapshot
  • Liaised with consultants on different assessment tools as well as development tools to identify and develop talent across the organization
  • Designed Assessment Centers with consultants and facilitated the whole process until closure with one-on-one feedback sessions
  • Compiled all the Talent Management reports and results after Talent Committee Review
  • Developed Development Center for Talent Pool including activities like International training programs, Situational Leadership II training by The Ken Blanchard Companies and Coaching sessions
  • Involved in vendor identification, execution processes, contract development, budgeting and payment processing of all Talent Management related activities
  • Facilitated all logistics arrangements and scheduling of talent management initiatives
  • Conducting Training Needs Identification, trainer selection, program design review for all Corporate Function's training programs
  • Actively Involved in Employee Engagement Survey conducted in 2012 nationwide

Organizational Development Associate

Jazz (Then Mobilink) - 3rd Party Contract
Islamabad
04.2008 - 06.2011
  • Analyzed Training Needs Assessment and designed Training Calendar for year 2010 and 2011
  • Developed training modules needed for In house trainings in coordination with professional training institutes and internal/external trainers
  • Facilitated e-learning training modules to enhance accessibility of training to more employees
  • Coordinated training related activities, conducted ongoing training evaluations and developed trainer’s scorecard
  • Organized different kinds of training interventions including customized In house programs, modular training programs (People Managers' Toolkit), Infotainment programs (No Samjhota-100% Zindagi), public programs and out-bound programs (HR Retreat)
  • Actively involved in development of Training Management System (Database Software) at Mobilink
  • Processed payments for OD initiatives and created an MS Access database for easy retrieval of data
  • Conducted Competency Mapping Exercise as well as Gap Analysis in 2008-2009

Education

MBA -

Quaid-e-Azam University
Islamabad, Pakistan
01.2006 - 02.2008

Bachelor of Science - Computer Engineering

Bahria University
Islamabad, Pakistan
09.2001 - 09.2005

Certified Change Agent by Singapore Based Institution ‘Gem International’ in - undefined

Certified Six Sigma Yellow Belt by Singapore Based Institution ‘Gem International’ in - undefined

Certified user of Thomas International’s Personal Profile Analysis (PPA) and its related instruments - undefined

Management Development Program -

LUMS
Lahore, Pakistan
10.2018 - 10.2018

Skills

    Team leadership

undefined

Accomplishments

  • Launched 360 degree development feedback initiative for Senior Management followed by Individual Development Plan
  • Managed People Managers' Scorecard - a matrix to improve employee's people management skills by giving an overview of employees’ trainings and leaves record etc
  • Conducted Training Needs Identification, trainer selection and program design review for all Commercial Function's training programs
  • Developed Mobilink Behaviors Reference Guidebook to help employees better understand what organization deems important and behave accordingly
  • Representing Mobilink in VimpelCom Learning Universe Group Project
  • Mobilink (June 2011 – December 2012)
  • Specialist Organizational Development & Talent Management
  • Designed and launched Talent Management Program for the whole company as a part of two-member team running the whole initiative
  • Developed Talent Management Framework including designing of Leadership Competency Matrix, Critical Positions Identification Matrix, Application Forms for Participants and Line, Defining Roles and Responsibilities of all Stakeholders
  • Aligned leadership competencies with talent strategy
  • Drafted the communication for the whole Talent Management Program
  • Developed Participants' Performance and Potential Snapshot
  • Liaised with consultants on different assessment tools as well as development tools to identify and develop talent across the organization
  • Designed Assessment Centers with consultants and facilitated the whole process until closure with one-on-one feedback sessions
  • Compiled all the Talent Management reports and results after Talent Committee Review
  • Developed Development Center for Talent Pool including activities like International training programs, Situational Leadership II training by The Ken Blanchard Companies and Coaching sessions
  • Involved in vendor identification, execution processes, contract development, budgeting and payment processing of all Talent Management related activities
  • Facilitated all logistics arrangements and scheduling of talent management initiatives
  • Conducting Training Needs Identification, trainer selection, program design review for all Corporate Function's training programs
  • Actively Involved in Employee Engagement Survey conducted in 2012 nationwide
  • Mobilink (Outsourced) – April 2008 to June 2011
  • Associate Organizational Development
  • Analyzed Training Needs Assessment and designed Training Calendar for year 2010 and 2011
  • Developed training modules needed for In house trainings in coordination with professional training institutes and internal/external trainers
  • Facilitated e-learning training modules to enhance accessibility of training to more employees
  • Coordinated training related activities, conducted ongoing training evaluations and developed trainer’s scorecard
  • Organized different kinds of training interventions including customized In house programs, modular training programs (People Managers' Toolkit), Infotainment programs (No Samjhota-100% Zindagi), public programs and out-bound programs (HR Retreat)
  • Actively involved in development of Training Management System (Database Software) at Mobilink
  • Processed payments for OD initiatives and created an MS Access database for easy retrieval of data
  • Conducted Competency Mapping Exercise as well as Gap Analysis in 2008-2009
  • Intern Education for All Goals at Strengthening Participatory Organization, July 2007 to August 2007
  • Conducted research work on EFA Goals and status of Primary Education in Pakistan
  • Training Experience:
  • Guest Speaker at The Ken Blanchard Asia Pacific Leadership Summit, Singapore with a very positive feedback received on the session
  • Executive Trainer for Stress Management and Leadership with employees satisfaction index of more than 90%
  • Conducted more than 100 awareness sessions in a month for all Contact Center employees to educate them on e-learning
  • Designed and conducted many students’ development workshops at Mobilink as well as Career Development Workshops at different universities
  • Designed and conducted new employees’ orientation program for Mobilink
  • Designed various training programs like Understanding Our Business (Finance), Team Building and Customer Focus etc.

Additional Information

  • Awards and Achievements
  • Fast Track Promotions in PTCL Group
  • PTCL’s Business Excellence Award 2017
  • E-learning Project selected as one of the “VimpelCom Group Best Practices”
  • Mobilink Blog Competition Winner 2014 (Best Days, Every day at Mobilink)
  • Mobilink HR & Admin Achievement Award 2013 (for teamwork)
  • Executive Trainer Award 2013 (for conducting in-house training programs)
  • Mobilink HR & Admin Achievement Award 2012 (for high quality of work)
  • Mobilink Century Club Award 2010 (for being among the top 100 performers nationwide)
  • Honor of Cum Laude in Bachelors of Computer Engineering (for securing over 3.6 CGPA)

Work Availability

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thursday
friday
saturday
sunday
morning
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Group Cultural Transformation & Change Mgmt Head

PTCL & Ufone
04.2022 - Current

Group EVP Performance Innovation

PTCL & Ufone
02.2021 - 03.2022

General Manager HR Strategy & PMO

PTCL & Ufone
09.2020 - 02.2021

GM HR Operations

PTCL
04.2020 - 02.2021

Management Development Program -

LUMS
10.2018 - 10.2018

GM HR Strategy & Special Projects

PTCL
12.2016 - 09.2020

Senior Manager HR Strategy & Special Projects

PTCL
04.2015 - 12.2016

Assistant Manager

Jazz (Then Mobilink)
01.2013 - 04.2015

Specialist OD & Talent Management

Jazz (Then Mobilink)
06.2011 - 12.2012

Organizational Development Associate

Jazz (Then Mobilink) - 3rd Party Contract
04.2008 - 06.2011

MBA -

Quaid-e-Azam University
01.2006 - 02.2008

Bachelor of Science - Computer Engineering

Bahria University
09.2001 - 09.2005

Certified Change Agent by Singapore Based Institution ‘Gem International’ in - undefined

Certified Six Sigma Yellow Belt by Singapore Based Institution ‘Gem International’ in - undefined

Certified user of Thomas International’s Personal Profile Analysis (PPA) and its related instruments - undefined

Hina TasleemGroup Cultural Transformation & Change Management Head At PTCL & Ufone