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Hina Shahnaz
Senior Verification Officer
Rawalpindi, Punjab,PK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Telemarketing Sales Representative
KPLEADS LLC
Rawalpindi, Punjab, Pakistan
06.2022 - Current
- Participated in weekly review meetings with the sales manager, discussing areas for improvement and strategies for reaching target sales numbers.
- Implemented time management strategies to maximize daily productivity by prioritizing tasks based on urgency and importance.
- Exemplified professionalism during all interactions, adhering to company values and guidelines while representing the brand effectively.
- Provided constructive feedback about products or services arising from interactions with prospective customers which subsequently informed improvements made by the product development team.
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Served as a mentor for new hires within the telemarketing department by sharing best practices that contributed to their quick integration into the team.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes by attending webinars and reading relevant articles.
Education
Bachelor of Science - English Language And Literature
Fatima Jinnah Women University
Rawalpindi, Punjab, Pakistan 04.2001 -
Associate of Arts - Arts And Humanities
Private Education
Rawalpindi, Punjab, Pakistan 04.2001 -
High School Diploma -
AL AMIR FOUNDATION PUBLIC SEC SCHOOL DAULTALA
Rawalpindi, Punjab, Pakistan 04.2001 -
Skills
Effective prospecting
Relationship Building
Organizational Skills
Volunteer oversight
Self Motivation
Influencing skills
Time Management
Attention to Detail
Adaptability
Teamwork and Collaboration
Problem-solving aptitude
Multitasking Abilities
Interests
Book Reading
Netflix
Timeline
Telemarketing Sales Representative
KPLEADS LLC
06.2022 - Current
Bachelor of Science - English Language And Literature
Fatima Jinnah Women University
04.2001 -
Associate of Arts - Arts And Humanities
Private Education
04.2001 -
High School Diploma -
AL AMIR FOUNDATION PUBLIC SEC SCHOOL DAULTALA
04.2001 -