HINA KHAN
Dynamic Sales & Operations Professional
Karachi,Pakistan
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their needs and desires and delivering legendary service on every interaction. Customer service specialist and business development executive with 6 years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently. Advanced technical skills including proficient use of Retail pro and prism software.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Senior Store Manager Sales & Operations
SanaSafinaz Pvt Ltd-
Karachi
03.2017 - Current
- Flagship
- Effectively managing operations
- Worked on customer complains actively and coordinates with the team to fix the issues
- Managing the storewide Inventory by conducting daily, weekly, monthly inventory cycle
- People management/ Shift scheduling/ Staff hiring
- Ensuring Quality, service, cleanliness and hospitality as per the policies and standards
- Stock management
- Conduct interviews for hiring/ initial screening & recommendations
- Target planning & strategies to reach milestones
- Build the network of high performing & qualified candidates for the learning & development
- Taneez
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Controlled and enforced standard operating procedures, security and compliance with laws and system management.
- Maintained quality through training and coaching during daily activities.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
Procurement Manager
Taneez
Karachi
11.2016 - 02.2017
- Discovering a profitable Sourcing strategy
- Negotiation with external vendors to secure advantageous terms ⦁ Ordering goods & ensuring improved quality ⦁ Finalizing Purchase details of orders & deliveries
- Saniya Maskatiya (Store Manager Sales & Operations)
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Created and maintained portfolio of qualified vendors to expand options.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Generated reports on purchasing activities to support management decisions.
Education
Bachelors Of Commerce - Commerce
Economics College
01.2019 - 04.2020
Intermediate - undefined
Zamzama college Clifton
Matriculation -
DHA School
Clifton 05.2010 - 01.2011
Skills
STRENGTH & SKILLSundefined
Accomplishments
- Supervised a team of 27 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Executed the successful staff Trainings:-
- Visual Merchandising
- Sales & KPI's
- Grooming
Timeline
Bachelors Of Commerce - Commerce
Economics College
01.2019 - 04.2020
Senior Store Manager Sales & Operations
SanaSafinaz Pvt Ltd-
03.2017 - Current
Procurement Manager
Taneez
11.2016 - 02.2017
Matriculation -
DHA School
05.2010 - 01.2011
Intermediate - undefined
Zamzama college Clifton
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