Summary
Overview
Work History
Education
Skills
Timeline
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Heena Gogan

Online Business
DHA Phase 4, Karachi

Summary

Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Online Seller

Self
Karachi
08.2022 - Current
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed financial tracking, inventory coordination and social media marketing.
  • Negotiated with suppliers to secure best prices for products.
  • Developed relationships with suppliers to facilitate timely delivery of products.
  • Researched and developed new products to meet customer demands.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.

Education

Certificate of Professional Developement - Middle School Teaching

FEC
Karachi, Pakistan
02.2008 - 05.2008

Bachelor of Arts - Humanities

University of Karachi
Karachi, Pakistan
08.1997 - 08.2000

Skills

Facebook Marketplace

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Timeline

Online Seller

Self
08.2022 - Current

Certificate of Professional Developement - Middle School Teaching

FEC
02.2008 - 05.2008

Bachelor of Arts - Humanities

University of Karachi
08.1997 - 08.2000
Heena GoganOnline Business