HIJAB FATIMA
Lahore
Summary
Motivated sales professional with progressive experience in sales and marketing. Results-oriented and energetic individual with strong interpersonal and communication skills. Consistently meets target sales goals and exceeds customer service expectations. Productive and hardworking.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Admissions Counselor
KIPS
01.2023 - 06.2023
Sales Associate
Aair Veers Travel and Tour
02.2025 - Current
- Provided support throughout the entire visa application process, maintaining clear communication channels with clients at all stages.
- Educated clients on various visa options available based on their specific circumstances and goals, guiding them toward the most suitable choice.
- Managed a high volume of cases simultaneously while maintaining strict attention to detail and meeting crucial deadlines.
- Collaborated with fellow consultants to ensure consistency in service delivery and adherence to industry best practices.
- Enhanced client satisfaction by providing personalized visa consultation services and addressing individual needs.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Education
M.Phil - Physiology
The University of Lahore
Lahore, Punjab, Pakistan01.2023
Skills
- Communication skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Relationship building
- Exceptional customer service
- Client service
- Flexible schedule
- Upselling
Certification
- PEEF Scholarship Brilliance and Excellence
- English Works U.S language Program
Languages
English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Hobbies and Interests
- Reading
- Calligraphy
- Travelling
- Cooking
- Gardening
Timeline
Sales Associate
Aair Veers Travel and Tour
02.2025 - Current
Admissions Counselor
KIPS
01.2023 - 06.2023
M.Phil - Physiology
The University of Lahore
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