Hfiz Abdul Rehman

Customer service representative

CAT

Lahore, Punjab

02.2023 - 01.2024

Facilitated customer loyalty programmes to enhance customer retention.
Improved customer satisfaction by effectively handling complaints and inquiries.
Managed high volume of inbound calls for quick resolution of customer issues.
Ensured smooth running of operations with timely preparation of reports.
Maintained up-to-date knowledge, resulting in effective product promotion.
Provided top-notch support for increased customer satisfaction.
Streamlined processes through efficient record keeping.
Offered technical support, leading to enhanced user experience.
Trained new hires for improved productivity and efficiency on the job floor.
Assisted customers in making informed decisions by providing detailed product information.
Processed orders promptly ensuring a positive shopping experience for customers.
Enhanced communication channels through regular updates on company policies and promotions.
Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Contributed towards achieving store targets whilst ensuring adherence to service standards.
Performed administrative duties contributing towards smooth store operations.
Developed strong relationships with customers fostering brand loyalty and repeat business.
Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Assisted customers with varying questions using product knowledge and service expertise.