Hayyan Babar
Karachi
Summary
Dynamic Warehouse Manager, adept at optimizing e-commerce logistics. Proven track record of exceeding performance targets, ensuring quality, and enhancing customer satisfaction. Expertise in team leadership and process optimization. Ready to excel as a dedicated Sort Supervisor.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Station Lead (Operations)
Daraz.PK (Alibaba Group)
Karachi
07.2019 - Current
- Enhanced customer/seller satisfaction via adept conflict resolution and problem-solving skills.
- Integrated logistic systems to optimize operations and manage work orders/price changes.
- Engaged prospects/customers & sellers through events like tradeshows, seminars, and workshops.
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management, and customer complaint resolution.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained and Supervised over 50 vendors in vendor operations
IR Operations Executive
Daraz.PK (Alibaba Group)
Karachi
09.2018 - 07.2019
- Conducted customer needs assessments, coordinating resolutions with supply chain and quality teams.
- Leveraged negotiation skills to secure manufacturing service agreements and ensure quality standards.
- Defined and communicated clear targets/objectives to team members.
- Maintained professionalism, remaining calm when addressing unhappy or angry customers.
- Supervised site investigations, escalating issues as needed.
- Led weekly meetings with executive leadership to identify improvement opportunities, establish milestones, and tailor products to specific markets.
Issue Resolution Executive (Customer Services)
Daraz.PK (Alibaba Group)
Karachi
08.2017 - 09.2018
- Exceeded performance goals with resourcefulness, organization, and customer-centric solutions.
- Provided top-tier customer service to maximize satisfaction and business success.
- Utilized consultative techniques to understand and address customer needs effectively.
- Handled various customer inquiries regarding shipments, billing, services, and carriers.
- Attracted potential customers by addressing product/service questions and offering relevant information.
Issue Resolution Executive (Customer Services)
Ibex Global (Trg Company)
Karachi
03.2015 - 08.2017
- Applied proper telephone etiquette, resolving customer issues promptly through in-depth questioning.
- Maintained accurate customer account data through manual forms processing and digital updates.
- Evaluated customer information to develop solutions and ensure high-quality service.
- Addressed customer inquiries via phone, email, or chat, providing company information and policies.
- Fostered relationships with field operations team to enhance business development and service.
- Monitored phone, email, and electronic systems for customer inquiries.
Education
Masters in Business Administration (HR) -
Federal Urdu University
07-2022
Bachelors in Commerce -
Karachi University
03-2018
Higher Secondary School Certificate -
SM Arts And Commerce College
06-2014
Hafiz-e-Quran -
Madrasa Tahfiz Ul Quran Al Fathiya
10-2005
Skills
- Stocking
- Organizational abilities
- WMS and Scheduling
- Problem solving
- MS Office
- Leadership
- Time Management
- Inventory Maintenance
- Customer Service
- Effective communication abilities
Certification
- E-Commerce Certification, 2020
eMarketing Institute, Denmark
Languages
Urdu
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Station Lead (Operations)
Daraz.PK (Alibaba Group)
07.2019 - Current
IR Operations Executive
Daraz.PK (Alibaba Group)
09.2018 - 07.2019
Issue Resolution Executive (Customer Services)
Daraz.PK (Alibaba Group)
08.2017 - 09.2018
Issue Resolution Executive (Customer Services)
Ibex Global (Trg Company)
03.2015 - 08.2017
Masters in Business Administration (HR) -
Federal Urdu University
Bachelors in Commerce -
Karachi University
Higher Secondary School Certificate -
SM Arts And Commerce College
Hafiz-e-Quran -
Madrasa Tahfiz Ul Quran Al Fathiya
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