Haytham Zahid
Sales And Operations
Lahore - Punjab,Pakistan
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales and Operations position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
Work History
FSD specialist
Metro Cash & Carry (HO)
Lahore, PK
04.2021 - 10.2023
- Manage and support overall Food Service Delivery operations for seamless delivery of goods from 10 mega stores and 4 warehouses all over Pakistan to clients (B to B)
- Increased FSD Net Promoter Score by significant rate within short span of 6 months
- Improved user experience by ensuring smooth delivery of top-notch services to meet & exceed customer expectations
- Designed and implemented robust strategies to optimize service delivery by leading more than 300 third-party and internal workforce from Picking, Loading, Route optimization & Cash collection
- Providing transparency in Fill Rate, Sales, Stock availability, Customer profitability & Transportation cost to identify problems & optimize them by cross-functioning with Finance, Supply Chain, Offer Management & HR
- Support in designing incentives criteria to grow business and optimize workforce performance
- Design Vehicle tracking SOP for more than 175 Vehicle 5-ton capacity to bring transparency resulting in identifying problems and optimizing accordingly
- Offered leadership support to Support Division Manager to design and implement effective sale strategy, oversee KPIs, and prepare in-depth performance and sales reports
- Led day-to-day operations to drive overall adoption, optimization, and ongoing iteration of Salesforce platform, utilizing multiple integrations and technologies
- Worked in close coordination with Offer Management team to bridge the gap in sales between stores & HO
- Assessed consumer behavior, identified specific needs and devised strategies accordingly to promote business growth
- Met with clients regularly, understood their requirements, and drove efforts to maintain working relationship with them to ensure satisfactory services for mutually beneficial partnerships.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Business Developer
Vaival Technologies (Upwork)
Lahore
02.2019 - 03.2020
- Conduct thorough market research to identify new business opportunities and devise robust strategies for pursuing them
- Ensure continuous maintenance of company portfolio
- Compose strategic and highly effective business proposals to secure new businesses
- Leverage business acumen and industry experience to establish and maintain client relationships and led negotiations to acquire mutually beneficial business deals
- Designed & executed strategic plans to develop personal, as well as agency profiles on Upwork leading to maximum business generation
- Assured seamless flow of all operations, assuring timely delivery of all assigned tasks/projects, whilst maintaining excellent closing rate 85%.
Consultant
DGS (Digital Globe Service)
Lahore
05.2018 - 01.2019
- Delivered high-quality support to the contact center team; ensuring optimal flow of overall operations across cross-sectional business units in order to meet and exceed company's set targets
- Facilitated customers by listening and comprehending customers' needs and offering appropriate, time-savvy, and effective solutions
- Fostered trusted relationships with clients to assure smooth transaction of services via online platforms
- Achieved and exceeded set targets and KPIs within the set time restraints in the best possible manner
- Assured seamless flow of communication by coordinating across cross-functional stakeholders and teams
- Ensured satisfactory customer service by assessing the requirements of the target population to devise an appropriate marketing strategy.
Sales & Marketing Officer
Burraq Estate & Consultancy
Lahore
12.2017 - 02.2018
- Led day-to-day sales and marketing operations, including strategy development/execution, customer relationship management, correspondence handling, as well as creating/maintaining sales and performance reports
- Oversaw client database management to devise and deliver more effective client services
- Liaised across front and back-office administration to resolve customer queries, leading to increased customer satisfaction
- Developed & executed robust, targeted sales and marketing strategies to maximize sales and profits
- Retained existing clients and secured new leads by offering excellent and satisfactory customer services.
Customer Relation Officer
Abacus Consulting
Lahore
- 09.2017
- Planned & implemented highly effective techniques to build & foster working relations with the clients
- Educated customers on product details and managed all queries
- Regulated compliance by implementing quality control & monitoring protocols
- Successfully balanced needs of customers whilst assuring alignment with the best interests of the company
- Met and exceeded the set goal of building customer satisfaction & loyalty by understanding customer concerns, investigating concerns & communicating to the concerned departments to form & implement a mitigation strategy.
Education
Bachelor of Science - Economics
Forman Christian College, University, Lahore
Lahore - Pakistan 04.2011 - 01.2017
Skills
Sales
Certification
Certificate in Ms. Excel- Advance (2015)
Accomplishments
- Former National Rugby player (2019)
- Forman Christian College - Best Rugby Player (2018)
- Annual Athletics Championship - Silver Medal Hammer Throw (2018)
- Annual Athletics Championship - Bronze Medal Discs Throw (2018)
- DHA Rugby Club Tournament - Silver Medal (2017)
- LUMS Rugby Tournament - Bronze Medal (2017)
- Annual Athletics Championship - Gold Medal in Hammer Throw (2017)
- Annual Sorts Gala - Man of the Rugby Tournament (2016)
- Best Athlete Sharazi Hall (2016)
Driving License
Valid
Academic Vignette
BSc (Hons.) in Economics, Forman Christian University, Lahore, Pakistan, 2017
Personal Information
- Date of Birth: 11/11/89
- Nationality: Pakistan
- Visa Status: Work Permit needed
Hobbies
Hiking, Rugby, Power Lifting, Reading, Music, Travelling.
Timeline
FSD specialist
Metro Cash & Carry (HO)
04.2021 - 10.2023
Business Developer
Vaival Technologies (Upwork)
02.2019 - 03.2020
Consultant
DGS (Digital Globe Service)
05.2018 - 01.2019
Sales & Marketing Officer
Burraq Estate & Consultancy
12.2017 - 02.2018
Bachelor of Science - Economics
Forman Christian College, University, Lahore
04.2011 - 01.2017
Customer Relation Officer
Abacus Consulting
- 09.2017
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