Hassan Mustafa Quettawala

• Optimize product listings by refining titles, descriptions, and images to maximize visibility and drive sales.
• Execute targeted promotional campaigns, including discounts and sponsored ads, to boost customer engagement and increase monthly sales revenue.
• Monitor account performance metrics such as traffic sources and inventory levels to identify trends and opportunities for improvement.
• Resolve customer inquiries and issues promptly, ensuring high seller ratings and 95% customer satisfaction rate.
• Stay updated on Amazon's policies and procedures to ensure compliance and mitigate risk of account suspensions.
• Conduct market research and competitor analysis to identify trends and inform strategic decision-making.
• Collaborate cross-functionally to optimize website functionality and enhance user experience, resulting in 25% improvement in website conversion rates.
• Manage product listings and content updates on e-commerce platforms to maximize search visibility and sales performance.
• Provide exceptional customer support via phone, email, and live chat, resulting in 20% reduction in customer complaints.
• Process customer orders, returns, and exchanges efficiently, leading to 30% improvement in order processing time.

Key Achievements:

• Achieved25% improvement in website conversion rates through cross-functional collaboration to optimize website functionality
• Successfully reduced customer complaints by 20% by providing exceptional customer support and resolving issues promptly.

• Establish relationships with vendors and suppliers to ensure timely product procurement, reduce lead times, and enhance inventory management efficiency.
• Develop and execute marketing campaigns across multiple platforms, resulting in 30% increase in website traffic within six months.
• Conducted market research and competitor analysis to identify trends and opportunities and to inform product selection and pricing strategies.
• Collaborate cross-functionally to optimize website functionality and enhance user experience, resulting in 25% improvement in website conversion rates.
• Manage product listings and content updates on e-commerce platforms to maximize search visibility and sales performance.
• Provide exceptional customer support via phone, email, and live chat, achieving 95% customer satisfaction rating.
• Process customer orders, returns, and exchanges efficiently, leading to 30% improvement in order processing time
• Conducted thorough market research and competitor analysis, resulting in 10% increase in market share within category.
• Implemented inventory management strategies, decreasing stockouts by 20% and streamlining supply chain operations

Key Achievements:

• Through successful execution of marketing campaigns across multiple platforms, we achieved 30% increase in website traffic within six months.
• Decreased stockouts by 20% and streamlined supply chain operations by implementing inventory management strategies.

• Respond to customer inquiries across multiple communication channels, including phone, email, and chat, ensuring prompt and professional assistance
• Address customer questions, concerns, and complaints swiftly to uphold a positive customer experience
• Assist customers with order inquiries, returns, and exchanges, ensuring accuracy and satisfaction
• Collaborate with various departments to resolve customer issues efficiently and escalate complex cases as needed
• Process orders, returns, and refunds accurately using e-commerce platform to streamline operations.
• Provide product and service information to customers, aiding them in making well-informed purchasing decisions
• Document detailed records of customer interactions in customer service database for future reference.
• Monitor customer accounts for fraudulent activity and take necessary actions to minimize risks
• Collaborate with team to devise strategies and initiatives to enhance overall customer service and satisfaction

Key Achievements:

• Maintained high customer satisfaction levels, resulting in 95% satisfaction rate based on customer feedback
• Improved customer loyalty, leading to 20% increase in repeat purchases over six months.