Hassan Waleed Asim
Technical support & IT Essential & IT Support & IT Administrator
Rawalpindi,punjab
Summary
Experienced IT professional proficient in Technical Support, IT Support, and IT Essentials. Skilled in troubleshooting and resolving diverse technical issues to ensure smooth operations and user satisfaction. Adept at deploying and maintaining IT systems while providing excellent customer service. Dedicated to continuous learning and staying updated with evolving technologies.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
8
8
Certificates
Work History
IT Field Support Technician
Dawat e Islami
Rawalpindi , Pakistan
2021.05 - Current
- Assisted users with IT-related issues and provided technical support
- Provided technical guidance and support to ensure user proficiency in the use of IT applications
- Developed and maintained an IT help desk to provide technical support to users
- Monitored systems, identified issues, and resolved them in a timely manner
- Installed, configured, and maintained operating systems, applications, and software
- Developed and maintained a secure network and computer systems, ensuring data protection and security.
Education
10th Level (SSC) - Computer Science
FBISE
FBISE ,ISLAMABAD 2015.03 - 2017.05
Computer Information Technology
Government College of Technology
PBTE , Lahore 2017.08 - 2020.10
14 Year (ADP) - Information Technology
Virtual University
Virtual University Of Pakistan 2020.09 - 2023.07
Skills
Team Collaboration
Problem-Solving Skills
Effective Time Management
Ability to Multitasking
Communication Skills
Network Support
Technical Troubleshooting
Hardware and Software Installation
Microsoft Office Specialist
System Administration
Remote Desktop Support
IT Security
Documentation
Details
Rawalpindi, Pakistan, hassanwaleedasimWq+/gmail.com, linkedin.com/in/hassan-waleed-asim-+@FJ2J1+F
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Technical Support Fundamentals
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLanguages
Urdu
languages.Lvl6
English
languages.Lvl4
Timeline
CCNAv7: Introduction to Networks
2024-06
Technical Support Fundamentals
2024-05
System Administration and IT Infrastructure Services
2024-05
IT Security: Defense against the digital dark arts
2024-05
Foundations of Digital Marketing and E-commerce
2024-05
IT Essentials
2023-05
IT Field Support Technician
Dawat e Islami
2021.05 - Current
14 Year (ADP) - Information Technology
Virtual University
2020.09 - 2023.07
English Language and Personality Grooming
2019-04
MS Office Specialist
2018-12
Computer Information Technology
Government College of Technology
2017.08 - 2020.10
10th Level (SSC) - Computer Science
FBISE
2015.03 - 2017.05