HASSAN RAZA
BANKER
Karachi, Sindh
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Bank Al Habib Ltd.
03.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Streamlined customer service protocols to boost satisfaction rates.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Trained new associates in successful sales and performance strategies.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Generated sales report to help upper management make effective decisions and sales plans.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
Personal Banker Officer
UNITED BANK LTD
01.2013 - 12.2014
- Resolved complex account issues through diligent research and prompt communication with clients.
- Conducted financial reviews with clients, identifying opportunities for product upgrades or additional services.
- Collaborated with team members to achieve branch targets while maintaining high levels of customer service.
- Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
- Exceeded sales goals with proactive cross-selling of bank products and services to meet client needs.
- Improved customer satisfaction by providing personalized banking solutions and effectively addressing client concerns.
- Built strong relationships with clients, resulting in increased loyalty and retention rates.
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
- Greeted customers and delivered information about new account processes.
- Presented new and additional products and services to existing customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
DEPOSIT MARKETIOG OFFICE
Habib Metropolitan Bank
01.2010 - 03.2013
Senior Relationship Manager
RBS Bank
03.2005 - 12.2009
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
- Enhanced team productivity by leading weekly strategy meetings focused on client engagement and conflict resolution.
- Tailored financial solutions to client needs, ensuring alignment with their long-term goals and financial health.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Increased branch sales performance through effective training and coaching of team members.
RLATIONSHIP OFFICER
Citibank
01.2003 - 01.2005
- Maintained and built close relationships with customers through regular contact and visits.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
05.2001 -
COMMERCE - Accounting And Business Management
B.COM
UNIVERSITY OF SINDH JAMSHOYO 05.2001 -
Skills
Operations Management
Timeline
Assistant Manager
Bank Al Habib Ltd.
03.2014 - Current
Personal Banker Officer
UNITED BANK LTD
01.2013 - 12.2014
DEPOSIT MARKETIOG OFFICE
Habib Metropolitan Bank
01.2010 - 03.2013
Senior Relationship Manager
RBS Bank
03.2005 - 12.2009
RLATIONSHIP OFFICER
Citibank
01.2003 - 01.2005
High School Diploma -
05.2001 -
COMMERCE - Accounting And Business Management
B.COM
05.2001 -
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