HASSAN MEHMOOD
Pharmacist
Riffa
Summary
Diligent, accomplished and detailed-oriented Pharmacist, possessing more than 10 years of retail and hospital pharmacy experience and hands on leadership expertise in directing operations maximizing sales/revenue and boosting profitability while improving service operations. Proven adaptations in supervising and providing patient care to diverse patients utilizing extensive pharmaceutical background. Armed with strategic planning and operations-management skills combined with capabilities to identify organizational requirements and develop practical solutions towards attainment of goals and objectives. Expert at establishing and cultivating long-term quality relations with customers and other healthcare professionals through fulfillment of needs and specifications. Articulate communicator with polished interpersonal skills, complimented with impeccable ethics and integrity.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Branch Manager
Marina group of Pharmacies
Kingdom Of Bahrain
9 2021 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly. Managing over 60 customer calls per day
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently. Increased sales by 11 %.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support
- Complied with regulatory guidelines and requirements
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within local community.
- Engaged employees in business processes with positive motivational techniques.
Manager Pharmacy services
Royal Bahrain Hospital
03.2021 - 09.2021
- Operations management: addressing day to day operations, entertaining customers calls and delegation of tasks
- Regulatory affairs management: Prime focus on all regulatory compliance on daily basis
- Budgeting and cost analysis: KPI analysis and decisions based on financial status and managing budgets. Increased sales by 13 %
- Inventory control & stocks management
- Patient communication & counseling: Managed over 50 calls per day explaining patients their medications, refills and drug information as per case.
- Medication management and patient profiling
- Staff training and development: Training of staff and junior pharmacist
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Hospital Pharmacist
Royal Bahrain Hospital
Kingdom Of Bahrain
09.2019 - 03.2021
- Prescription validation
- Prescription handling and filling
- Patient communication and counseling
- Inventory management
- Insurance clients handling
- Narcotics and semi controlled medications dispensing and record keeping
Pharmacist In Charge
Medi-Lounge Pharmacy & Clinic
Haripur
06.2018 - 09.2019
- Drug procurement and supply chain management
- Clients handling based on building long term relations
- Achieving center's sales targets
- Conducted regular staff meetings to keep employees informed about company updates, policies, regulations, and professional development opportunities.
- Improved customer satisfaction by providing timely and accurate prescription processing, counseling on medication usage, and addressing any concerns or questions.
- Streamlined pharmacy operations by continually reviewing and updating standard operating procedures, resulting in improved efficiency.
- Designed and implemented continuing education programs for staff members, keeping them up-to-date on industry trends, new medications, and best practices in pharmaceutical care.
Staff Pharmacist
Medi-Lounge Pharmacy & Clinic
Haripur, KP
06.2013 - 06.2018
- Prescription handling and filling
- Patient communication and counseling
- Inventory management
- Insurance clients handling
- Narcotics and semi controlled medications dispensing and record keeping
- Directly supervised 4 Pharmacy Technicians, interns and support staff while on duty.
- Hosted 2 successful annual healthcare education clinics.
Education
Doctor of Pharmacy (Pharm-D) -
University of Peshawar
Peshawar, KP 01.2006 - 04.2011
Skills
Customer Service
Branch Operations Management
Relationship building and management
Excellent work ethic
Staff Development
Excellent time management skills
Strategic Planning
Attention to Detail
Adaptability and Flexibility
Teamwork and Collaboration
Skills Highlights
- General and operational management
- Inventory control and management
- Drugs and materials procurement/purchase
- Purchase analysis and forecasting
- KPI (key performance indicators) analysis
- Narcotics (controlled & semi controlled) records keeping and updating
- Monthly stocks and consumption reporting and analysis
- Dealing with pharmaceutical company representatives
- Development of drug formulary of hospital
- Staff & junior pharmacist training and development
- Pharmacy assistant training and development
- Effective and updated drug information to doctors and health providers
- Complying with all the requirements of healthcare quality system
Languages
English (PTE Score- Superior)
Proficient
C2
Urdu
Proficient
C2
Hindko
Advanced
C1
Pashto
Advanced
C1
Arabic
Elementary
A2
Accomplishments
- Increased monthly revenue 13% through implementation of strategic initiatives.
- Repeatedly received recognition from superiors for excellence in service.
- Received the "Best Pushing List Pharmacist Award" for exemplary performance.
Affiliations
- Registered Pharmacist at K.P.K Pharmacy Council, Pakistan
- Registered Pharmacist at NHRA, Bahrain
- Provisional registered Pharmacist AHPRA, Australia
Timeline
Manager Pharmacy services
Royal Bahrain Hospital
03.2021 - 09.2021
Hospital Pharmacist
Royal Bahrain Hospital
09.2019 - 03.2021
Pharmacist In Charge
Medi-Lounge Pharmacy & Clinic
06.2018 - 09.2019
Staff Pharmacist
Medi-Lounge Pharmacy & Clinic
06.2013 - 06.2018
Doctor of Pharmacy (Pharm-D) -
University of Peshawar
01.2006 - 04.2011
Branch Manager
Marina group of Pharmacies
9 2021 - Current
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