Hassan Kazmi

Daily & weekly meetings with US-based clients for Spectrum's residential and commercial services involve providing statistical data that illustrates aims and objectives.

Establishing plans and strategies to assist the team in achieving its objectives and putting those plans into action.

Team performance is evaluated on a daily and weekly basis based on statistics, and improvement strategies are provided.

Daily MIS meeting for ROI (return on investment).

Improving campaigns in conjunction with marketing to increase outputs and CPC. Creating daily and monthly incentives for the agents.

Evaluating teams' performance.

A PIP program's provision (performance improvement plan).

Offering suggestions to QA to enhance the quality of the sales calls while observing and evaluating the calls. Monitoring the production floor (Floor Decor, Code of Business Conduct and Ethics).

Distributing product-specific updates and training.

Organizing the shortlisted applicants' interviews and NHT & PPT training.

Spectrum Business & Enterprise:

Set up the strategy call with the Client to go through the results and future strategies for lead generation. Developing ideas for marketing optimization.

Internally produced leads drive discussion on the statistics report.

To advertise and market the goods or service, field incoming calls.

Communicate with customers, keep track of, and resolve any problems with the product or service.

Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Troubleshoot faults of “Carrier, Daikin, Thermo-King and Star Cool”.

Preparing of supporting documents repairing approvals.

PM and CM work of reefers for machinery and carcass.

Live Reefer Monitoring.

Data downloading. Software updating.

Email & claim correspondence and preparing documents.

Software installation, up gradation and downloading of Daikin, Carrier, Thermoking & Starcool machinery units.

Daily basis contact with clients for their necessary reports and queries. Internationally meeting with clients for the service assurance and quality matters. Maintaining the quality policy criteria as per ISO certification standards.

Making productivity report to our clients on quarterly basis.

Repair and control the electronic equipment with upgraded tools making necessary order to update the inventory as per service center requirement.

Check and balance the inventory and stock control on monthly basis. Negotiate with vendors for pricing and purchasing the needed parts.

Work with client document control teams to ensure all documentation is current and complete.

Stamp, log and check-in all specification and documentation as per requirement. Log and transmittal all controlled correspondence.

Work with workforce planners to control project execution documentation as generated by the team and distribute to the field as required by the schedule. Conduct internal audit of document control area to ensure compliance.

Preparing of supporting documents.

Work with junior staff to ensure document control procedures are understood and followed.