Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Franchise Operations Manager
Telenor Franchise
Jhelum, Punjab Pakistan
01.2022 - 08.2022
Managed labor, inventory and overhead costs effectively to maintain business profitability.
Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
Expanded business Number% by hiring and training staff, finding new locations and marketing franchises to local consumers.
Recruited and developed successful leadership staff to handle day-to-day business operations.
Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
Oversaw payroll, business planning and marketing for franchise operations.
Devised strategic business plan and aligned decisions with long-term vision to achieve consistent success in Type market.
Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
Cultivated strong relationships with customers via in-store connections and strong social media presence.
Put together realistic budgets based upon costs and fees for successfully operating business.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Trained and motivated employees to perform daily business functions.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Consulted with customers to assess needs and propose optimal solutions.
Optimized team hiring, training and performance.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Capitalized on social media platforms to increase market awareness and recruit sales agents.
Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Created and monitored promotional approaches to increase sales and profit levels.
Conducted target market research to discover customer needs and analyze competitor trends.
Employed prompt decision-making and in-depth research to resolve issues.
Trained and coached new and existing employees to boost staff productivity.
Entered income and expense details into business databases to track purchases and address variances.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Prepared bank deposits and handled business sales, returns and transaction reports.
Administrative Manager
Ali Hospital & Maternity Home Daultala
Rawalpindi
04.2009 - 12.2021
Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Updated reports, managed accounts and generated reports for company database.
Kept operations in compliance with Type regulations by developing and directing effective internal systems.
Assigned tasks and directed team of office clerks.
Trained employees in company and regulatory compliance requirements to promote conformance.
Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Completed bi-weekly payroll for Number employees.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Improved office operations by automating client correspondence, record tracking and data communications.
Warehouse Manager
Supreme Food Service AG
Dubai
05.2005 - 11.2008
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
Kept corporate departments and customers updated on critical shipments.
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
Directed system updates to boost productivity and control recordkeeping errors.
Enhanced slot control of freight in warehouse by optimizing organization efforts.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Conducted research to address shipping errors and packaging mistakes.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Organized records of vehicles, schedules and completed orders.
Divided and categorized cargo received and redirected shipments in response to customer requests.
Created and enforced detailed organization processes to increase quality and service standards.
Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Managed scheduling and task delegation for Number-member warehouse team.
Warehouse Supervisor
Gulf & Safa Dairies Company LLC Dubai
Dubai
02.1998 - 04.2005
Supervised shipping and receiving, distribution and workplace safety.
Used warehouse management software to reconcile daily inventory.
Oversaw inventory control levels and verified compliance with storage and organization processes.
Supported production workers in meeting goals without compromising safety and compliance.
Supervised warehouse operations by managing employees during shifts.
Supervised shipping and handling operations.
Oversaw daily operations and shipping and handling processes.
Maintained high levels of accuracy in daily operations.
Operated warehouse material handling equipment correctly to move loads.
Kept detailed records of inventories and merchandise inventory transactions.
Completed daily operations on time and maintained high standards of accuracy.
Monitored adherence to safety protocols and company policies by staying attentive to details.
Adhered to industry best practices for warehousing, material handling and documentation.
Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Recorded information, shortages and discrepancies to keep records current and accurate.