Opera PMS
Hi, I’m
Hassan Abbas
Accommodation In-charge
Dunyapur,Punjab
Overview
10
years of professional experience
2
years of post-secondary education
2
Certificates
2
Languages
Work History
Tamimi Global Co.ltdAlwajh , Tabuk
Accommodation In-charge
01.2024 - 06.2024
Job overview
- Led team meetings regularly, fostering open communication and collaborative problem-solving among staff members.
- Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
- Oversaw facility maintenance efforts to maintain a clean and safe environment for guests and staff members.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Tamimi Global Co.ltdAlwajh, Tabuk
Helpdesk Supervisor
10.2022 - 01.2024
Job overview
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Attended staff meetings and brought issues to attention of upper management.
Ramada Hotels & Suite By Wyndham AjmanAjman, United Arab Emirates
Guest Service Agent
10.2017 - 11.2020
Job overview
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Maintained consistent positive customer feedback.
- Recommended hotel services or amenities that guest may find useful.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collected room deposits, fees and payments.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Managed concierge services, making arrangements for dining, entertainment, and travel as requested by guests.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Marriot HotelIslamabad, Federal
Front Desk Receptionist(Trainee)
04.2014 - 07.2015
Job overview
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Responded to inquiries from callers seeking information.
Education
Bahauddin Zakariya UniversityMultan, Punjab Pakistan
Bachelor Of Arts from Art History, Criticism, And Conservation
08.2011 - 08.2013
Skills
Hospitality best practices
Software
ERP
Certification
Guest Service Agent
Timeline
Accommodation In-charge
Tamimi Global Co.ltd
01.2024 - 06.2024
Helpdesk Supervisor
Tamimi Global Co.ltd
10.2022 - 01.2024
Guest Service Agent
11-2020
Certified Guest Service Agent, Ramada Hotel & Suites By Wyndham Ajman - Oct-2017 To Nob-2020
11-2020
Guest Service Agent
Ramada Hotels & Suite By Wyndham Ajman
10.2017 - 11.2020
Front Desk Receptionist(Trainee)
Marriot Hotel
04.2014 - 07.2015
Bahauddin Zakariya University
Bachelor Of Arts from Art History, Criticism, And Conservation
08.2011 - 08.2013
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