Opera PMS
Hi, I’m
Hassan Abbas
Accommodation In-charge
Dunyapur,Punjab
Overview
10
years of professional experience
2
years of post-secondary education
2
Certificates
2
Languages
Work History
Tamimi Global Co.ltdAlwajh , Tabuk
Accommodation In-charge
01.2024 - 06.2024
Job overview
- Led team meetings regularly, fostering open communication and collaborative problem-solving among staff members.
- Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
- Oversaw facility maintenance efforts to maintain a clean and safe environment for guests and staff members.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Tamimi Global Co.ltdAlwajh, Tabuk
Helpdesk Supervisor
10.2022 - 01.2024
Job overview
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Attended staff meetings and brought issues to attention of upper management.
Ramada Hotels & Suite By Wyndham AjmanAjman, United Arab Emirates
Guest Service Agent
10.2017 - 11.2020
Job overview
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Maintained consistent positive customer feedback.
- Recommended hotel services or amenities that guest may find useful.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collected room deposits, fees and payments.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Managed concierge services, making arrangements for dining, entertainment, and travel as requested by guests.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Marriot HotelIslamabad, Federal
Front Desk Receptionist(Trainee)
04.2014 - 07.2015
Job overview
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Responded to inquiries from callers seeking information.
Education
Bahauddin Zakariya UniversityMultan, Punjab Pakistan
Bachelor Of Arts from Art History, Criticism, And Conservation
08.2011 - 08.2013
Skills
Hospitality best practices
Guest check-in
Client relationship management
Guest Services Agent training
Guest communication
Guest complaint resolution
Reservations management
Reporting capabilities
Guest experiences
Policy and procedure adherence
Written Communication
Software
ERP
Certification
Guest Service Agent
Timeline
Accommodation In-charge
Tamimi Global Co.ltd
01.2024 - 06.2024
Helpdesk Supervisor
Tamimi Global Co.ltd
10.2022 - 01.2024
Guest Service Agent
11-2020
Certified Guest Service Agent, Ramada Hotel & Suites By Wyndham Ajman - Oct-2017 To Nob-2020
11-2020
Guest Service Agent
Ramada Hotels & Suite By Wyndham Ajman
10.2017 - 11.2020
Front Desk Receptionist(Trainee)
Marriot Hotel
04.2014 - 07.2015
Bahauddin Zakariya University
Bachelor Of Arts from Art History, Criticism, And Conservation
08.2011 - 08.2013