Salesforce CRM
Hassaan Siddique
Manager, Customer Success
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Manager, Customer Success
Insightsoftware
07.2021 - Current
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service Representative
Inno Supps
09.2020 - 10.2021
Customer Service Representative
StayKeepers
02.2020 - 02.2021
Talent Sourcing & Customer Service
Industry.co
08.2019 - 03.2021
Customer Service & Renewals
Idera Inc.
07.2018 - 05.2019
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Conducted regular performance reviews and provided constructive feedback to peers for continuous improvement.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
Education
BBA - Finance
APCOMS
Rawalpindi, Pakistan 04.2001 -
High School Diploma -
APSACS
Rawalpindi, Pakistan 04.2001 -
Skills
Operations Management
Performance Management
Time Management
Cross-Functional Teamwork
Team Leadership
Negotiation
Customer Service
Decision-Making
Employee Coaching and Mentoring
Software
NetSuite
MS Office
Trello
Timeline
Manager, Customer Success
Insightsoftware
07.2021 - Current
Customer Service Representative
Inno Supps
09.2020 - 10.2021
Customer Service Representative
StayKeepers
02.2020 - 02.2021
Talent Sourcing & Customer Service
Industry.co
08.2019 - 03.2021
Customer Service & Renewals
Idera Inc.
07.2018 - 05.2019
BBA - Finance
APCOMS
04.2001 -
High School Diploma -
APSACS
04.2001 -