Hassaan Aslam
Rawalpindi
Summary
Motivated and dedicated IT support professional with 4 years of overall IT experience, including roles in IT management, technical support, networking, and customer service. Proven ability to adapt in fast-paced environments, resolve technical issues efficiently, and contribute to organizational success through innovative solutions and strong communication. Seeking a dynamic role to further grow and make a meaningful impact. Dedicated IT Specialist with extensive experience in system maintenance and technical support. Implements innovative IT solutions to enhance operational performance and minimise downtime. Drives project success by leading IT infrastructure upgrades and ensuring comprehensive user training. Reliable IT Technician with strong background in troubleshooting hardware and software issues, maintaining networks, and providing excellent user support. Skilled in managing IT infrastructure, ensuring system security, and optimising performance. Proven ability to solve complex technical problems, enhance system functionality, and deliver high-quality technical support. Ready to contribute to seamless IT operations and drive technological advancements.
Overview
2
2
Languages
9
9
years of professional experience
Work History
IT Technician
Rastgar Engineering Company
islamabad
05.2025 - Current
- Monitored and managed IT infrastructure, diagnosing and resolving technical issues promptly to minimise downtime.
- Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
- Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
- Set up new workstations for users with proper cables, equipment and software.
- Conducted tactical troubleshooting to identify faults.
- Installed new hardware and software to meet system specifications and user needs.
- Performed recovery operations to restore systems following failures.
- Led projects to upgrade IT infrastructure, successfully completing initiatives on time and within budget constraints.
- Installed backup server and managed Active Directory with domain controller to ensure system reliability.
- Arranged computers, routers and printers for designated personnel to establish well-equipped workstations.
- Improved office security by installing over 100 cameras and implementing geo-fencing technology.
IT Manager
AMD Global Enterprises
11.2024 - Current
- Managed overall IT operations and infrastructure
- Implemented IT solutions that enhanced workflows across departments
- Led system maintenance and troubleshooting to ensure robust network security
- Supervised and trained junior IT staff to strengthen team capabilities
- Ensured consistent technical operations across departments
Real Estate Officer
Bahria Office (Local)
09.2023 - 12.2023
- Managed client inquiries and coordinated site visits to enhance client engagement
- Developed rapport with clients through consistent communication and scheduled meetings
- Facilitated customer meetings while maintaining comprehensive documentation for reference
IT & Support Intern
Innovation Drives
09.2021 - 09.2023
- Facilitated IT and networking support, improving response time for technical issues
- Assisted in troubleshooting technical issues, minimising downtime during operations
- Interned at multiple locations: Suzuki Islamabad Motors, Changan Islamabad Motors, KIA Metropolis Islamabad, Peugeot Islamabad Motors, Suzuki Rawal Motors
Co-Partner
Gaming Café
01.2018 - 01.2022
- Oversaw day-to-day operations and technical setup to maintain seamless workflow
- Provided on-site IT support to ensure operational stability and minimise downtime
- Monitored inventory levels to guarantee stock availability for operations
IT Manager & B2B Call Center Agent
Prawa Tech
08.2020 - 11.2020
- Managed IT systems and provided technical support for the call centre
- Established performance benchmarks for new systems, ensuring objectives were met or exceeded post-implementation.
- Fulfilled the role of IT Manager and B2B agent for international campaign
- Facilitated B2B sales conversations aimed at securing client agreements, securing deals with clients
- Provided clear and professional communication to clients, enhancing customer satisfaction
Education
DAE - Information Technology
Associate Engineering
Rawalpindi01-2024
MATRICULATION -
Quaid-e-Azam Public School
Rawalpindi, PBSkills
- IT Operations & Network Management
- B2B Sales & Client Communication
- Real Estate Client Handling
- Microsoft Office (Word, Excel, PowerPoint)
- Inventory and Resource Management
- Customer Service Excellence
- Problem Solving & Adaptability
- Detail-Oriented & Technically Proficient
- IT help desk services
- Network troubleshooting
- Software installation
- System maintenance
- Network security
- User training
- Hardware repair and upgrades
- Hardware support
- Network configuration
- PC and laptop builds
- Knowledge of operating systems
- Hardware fault repairs
- Hardware diagnosis
- Effective communicator
- Data backup and recovery
- Network maintenance proficiency
- Remote support tools
- IT consultation
- System diagnostics
- Operating systems
Languages
English
Urdu
Hobbies and interests
- Gaming
- Travling
- Reading Books
Timeline
IT Technician
Rastgar Engineering Company
05.2025 - Current
IT Manager
AMD Global Enterprises
11.2024 - Current
Real Estate Officer
Bahria Office (Local)
09.2023 - 12.2023
IT & Support Intern
Innovation Drives
09.2021 - 09.2023
IT Manager & B2B Call Center Agent
Prawa Tech
08.2020 - 11.2020
Co-Partner
Gaming Café
01.2018 - 01.2022
DAE - Information Technology
Associate Engineering
MATRICULATION -
Quaid-e-Azam Public School