Hasnain Shafique
Customer Support Representative
Lahore
Summary
Customer Service Professional with 5 years of experience providing high-quality support. Recognized for strong communication and conflict-resolution skills, with a proven ability to resolve issues quickly and maintain customer satisfaction. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Committed to delivering service that not only meets but consistently exceeds expectations.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
Tribe Consulting
05.2022 - Current
- Efficiently handle incoming customer inquiries via phone
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Maintain a thorough understanding of Campaign promotions and policies to assist customers effectively
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Processed, scheduled and executed customer orders for new and established customers.
Rider Support Specialist
MindBridge
02.2020 - 04.2022
- Act as the primary point of contact for riders, addressing their concerns, inquiries, and issues promptly and effectively
- Investigate and troubleshoot rider-related issues, such as order delays, payment discrepancies, or technical difficulties
- Adhere to campaign protocols and guidelines, ensuring compliance with company policies and standards
Education
Bachelor - Chemistry
University of Management And Technology
Lahore, Punjab, Pakistan01-2025
Intermediate -
Govt. Shalimar College Baghban Pura Lahore
08-2020
Skills
- Microsoft Office ( Word , Excel and Power Point )
- Call Centre Studio (CCS)
- Ezra Ai
- Zoom / Microsoft Teams
- CRM Systems
Timeline
Senior Customer Service Representative
Tribe Consulting
05.2022 - Current
Rider Support Specialist
MindBridge
02.2020 - 04.2022
Bachelor - Chemistry
University of Management And Technology
Intermediate -
Govt. Shalimar College Baghban Pura Lahore