Summary
Overview
Work History
Education
Skills
Timeline
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Hasnain Shafique

Customer Support Representative
Lahore

Summary

Customer Service Professional with 5 years of experience providing high-quality support. Recognized for strong communication and conflict-resolution skills, with a proven ability to resolve issues quickly and maintain customer satisfaction. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Committed to delivering service that not only meets but consistently exceeds expectations.

Overview

6
6
years of professional experience

Work History

Senior Customer Service Representative

Tribe Consulting
05.2022 - Current
  • Efficiently handle incoming customer inquiries via phone
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Maintain a thorough understanding of Campaign promotions and policies to assist customers effectively
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Processed, scheduled and executed customer orders for new and established customers.

Rider Support Specialist

MindBridge
02.2020 - 04.2022
  • Act as the primary point of contact for riders, addressing their concerns, inquiries, and issues promptly and effectively
  • Investigate and troubleshoot rider-related issues, such as order delays, payment discrepancies, or technical difficulties
  • Adhere to campaign protocols and guidelines, ensuring compliance with company policies and standards


Education

Bachelor - Chemistry

University of Management And Technology
Lahore, Punjab, Pakistan
01-2025

Intermediate -

Govt. Shalimar College Baghban Pura Lahore
08-2020

Skills

  • Microsoft Office ( Word , Excel and Power Point )
  • Call Centre Studio (CCS)
  • Ezra Ai
  • Zoom / Microsoft Teams
  • CRM Systems

Timeline

Senior Customer Service Representative

Tribe Consulting
05.2022 - Current

Rider Support Specialist

MindBridge
02.2020 - 04.2022

Bachelor - Chemistry

University of Management And Technology

Intermediate -

Govt. Shalimar College Baghban Pura Lahore
Hasnain ShafiqueCustomer Support Representative