Hashim Tariq Malik
Lahore,Pakistan
Summary
An enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of operational and production environments. Specializing in restaurant onboarding. Motivated to learn, grow and excel with hard work.
Overview
2
2
Languages
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Intern
SOS Children's Village
Lahore
12.2012 - Current
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Served as mentor to students, answered questions, provided tutoring services and offered one-on-one lesson reviews.
Alpha Tester
WeMod, Infinity
12.2015 - Current
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Led projects for over 35+ trainers and analyzed data to identify opportunities for improvement before they were handed to beta programmers.
- Maintained adherence to overall continuity and timeline of project in relation to script.
Customer Support Representative
Mindbridge | UberEats
Lahore
04.2018 - 01.2019
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Project Coordinator
Mindbridge | UberEats
Lahore
01.2019 - 05.2019
- Produced SMB Pilot and enterprise menus on daily basis, updating clients and senior leaders on progress and roadblocks every week for 4 months.
- Maintained tactical control of project sensitivity and timelines to keep the team on task and achieve schedule targets.
- Led project team meetings, communicated deadline updates, outlined action items, provided recommendations and offered targeted solutions.
- Completed over 4500 menus with my team to ensure that the project was handed over to the BPO with 40+ menus completed everyday.
Restaurant Operations Manager
Mindbridge | UberEats
Lahore
05.2019 - 06.2020
- Drove day-to-day onboarding operations by averaging over 60 calls individually and over 400 calls with team, achieving 2975 calls on a weekly average.
- Worked with offshore clients in central operations to establish, evaluate and revise calling tactics, such as marketing new products, special promotions or Uber til devices while onboarding restaurants.
- Handled 4 teams each with separate tasks such as, menu approvals, FSA, Onboarding UKI & SSA and occasional BOGOF marketing campaigns.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Led and directed team members on effective methods, operations and procedures.
Onboarding Specialist
Mindbridge | UberEats
Lahore
06.2020 - 01.2021
- Worked as a record owner for internal Jira records ensuring that SMB restaurants get onboarded without any issues and issues are highlighted via the dialing agents.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite giving me an intermediate level hold on its products.
- Assisted with on-boarding process of 350+ SMB restaurants and over 12 enterprise group accounts in 7 months.
- Worked closely with offshore account executives to increase sales and streamline the onboarding process on the board and logistics to ensure regular salesforce updates to minimize errors for teams working on maintaining the records.
- Managed internal audits and customer surveys after cross checking with UberEats central operations and internal Outbound and Inbound agents.
- Communicated with customers to assess and address individual needs, providing timely and quality support via email and dialing systems.
Education
O-levels - ICT
- Majored in Information and communication technology
A-Levels - Computer Science
12.2016 - 11.2018
- Coursework in Economics, Accounting and Computer sciences
Skills
Excelundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Onboarding Specialist - Mindbridge | UberEats
06.2020 - 01.2021
Restaurant Operations Manager - Mindbridge | UberEats
05.2019 - 06.2020
Project Coordinator - Mindbridge | UberEats
01.2019 - 05.2019
Customer Support Representative - Mindbridge | UberEats
04.2018 - 01.2019
Private - A-Levels, Computer Science
12.2016 - 11.2018
Alpha Tester - WeMod, Infinity
12.2015 - Current
Intern - SOS Children's Village
12.2012 - Current
Salamat Sicas - O-levels, ICT
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