Haseena Mustafa
Islamabad
Summary
Appointment Setter with 5 years of experience creating schedules, maintaining appointment, Experienced with coordinating schedules and managing client communications. Utilizes strong interpersonal skills to ensure client satisfaction and appointment accuracy. Knowledge of optimizing scheduling efficiency to support team goals and enhance overall productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Internee
Askari Bank Jutial Gilgit
- During my six-week internship program I was involved in the area of Account opening, clearing and Remittances, and Cash deposit.
- The main purpose of internship is to learn by working in practical environment and to apply the knowledge acquired during studies in a real-world scenario in order to tackle the problems using the knowledge and skills learned during the academic process
Virtual Assistant/ Social Media Manager
Connected Kids Thrive By Meagan Duncan
04.2025 - Current
- Monitored and documented group membership growth, recording an average of 50 new members added weekly, leading to a 25% expansion in overall group size within three months.
- Managed comprehensive data records for multiple clients, ensuring 100% accuracy and streamlined retrieval processes that reduced information search time by 40%.
- Organized over 100 quotes and visuals within Canva, enhancing content accessibility and streamlining the creative workflow for consistent branding across social media platforms.
Virtual Assistant (SAJ Marketing)
01.2025 - 05.2025
- Search for potential clients using LinkedIn sales navigator.
- Draft and send outreach messages on LinkedIn, email, or other platforms.
- Manage follow up to increase responses
- Track replies and Schedule calls/ meetings or the client.
- Manage Calendars and send reminders.
Lead Generator
Remote Taskers
07.2024 - 02.2025
- Reaching out to Potential customers through various social media platforms (LinkedIn, Facebook, Instagram)
- Use Personalized approaches to increase response rate Filter out low quality leads to focus on high potential ones Enter and maintain accurate data in Spreadsheets.
- Provides reports on lead generation activities and results
Appointment setter
Steeds Media
03.2021 - 07.2024
- Book Calls, demos, or meetings for the sales team with qualified leads
- Coordinate calendars to avoid double- bookings
- Send reminders to both the prospects and the sales representative.
- Enter all interactions and appointments details into the CRM or tracking sheet.
- Follow up with prospects who didn't respond initially.
- Provide the sales team with all relevant information about the lead before the meeting.
- Track the number of calls made, appointments set, show rates, and conversation rates.
Program Specialist
Clients to Calendar
09.2022 - 06.2024
- Facilitated seamless communication flow by managing over 200 daily correspondence exchanges, ensuring timely follow-ups that contributed to a 50% increase in sales meeting conversions.
- Pass Qualified leads to the sales team
- Monitor KPIs like number of leads generated, Conversion rates. Response times etc.
- Align Messaging and strategies with the Company's marketing Campaigns.
Education
Bachelors in Science - Public Administration
Fatima Jinnah Women University Rawalpindi
Skills
- Microsoft PowerPoint, MS Excel, MS Word,SPSS, Appointment Scheduling & Coordination, Calendar Management, Customer Service & Client Interaction, Problem-solving & Adaptability, Time Management & Organizational Skills, Cold Calling & Warm Outreach, Scheduling appointments, Sales support, Marketing expertise
- Proficient in written and spoken English, Urdu, and Native Burushaski speaker
Websites
Certification
- Change Making Competition 2017 -2018, held by British Council and YES Network Pakistan.
- Participated in Business Plan Competition organized by Fatima Jinnah Women University, Rawalpindi on 8th December 2017.
- Participated in National Conference on “Public Administration Management “organized by Department of Public Administration, Fatima Jinnah Women University Rawalpindi in collaboration with Punjab Higher Education Commission held on 26th -27th October, 2016.
- Successfully completing training for She Can from 16 May2018 to 16 May 2018 Supported by the USAID small grants and Ambassadors Fund Program
- Participated in one day seminar on the Iconic Prisoners of Kashmir on 19 Feb 2019
- Participated in one day hiking for participating in Environmental awareness Program Unite for Environment” on 5 Feb 2016.
LEADERSHIP EXPERIENCE
Member of organizing committee of 2nd International Conference on Governance and Public Policy in Fatima Jinnah Women University held on 16th -18th February, 2018.
Awards
- Achieved 2nd Position in Business Plan Competition held by Fatima Jinnah Women Entrepreneurship Development Centre on 8th December, 2017., Second Position holder in Change making Competition 2017-2018 Issued by British Council and Yes Network Pakistan
- Jan 2018
Timeline
Virtual Assistant/ Social Media Manager
Connected Kids Thrive By Meagan Duncan
04.2025 - Current
Virtual Assistant (SAJ Marketing)
01.2025 - 05.2025
Lead Generator
Remote Taskers
07.2024 - 02.2025
Program Specialist
Clients to Calendar
09.2022 - 06.2024
Appointment setter
Steeds Media
03.2021 - 07.2024
Internee
Askari Bank Jutial Gilgit
Bachelors in Science - Public Administration
Fatima Jinnah Women University Rawalpindi