Haseeb Mehmood
Senior Operations Specialist
Lahore
Summary
A results-driven professional with a proven track record in the real estate and information technology sectors. Skilled in project management, operations, team leadership, business development, and customer service, I have successfully contributed to cross-functional teams across multiple time zones. With extensive experience in operations and customer support, I excel in managing technical issues and delivering high-quality domain services. My expertise in business computing systems enables me to effectively drive customer satisfaction through clear communication, proactive issue resolution, and exceptional service delivery.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Senior Operations Specialist
Market Leader Inc Real Estate
01.2020 - Current
- Company Overview: A company specializing in leading market solutions
- Managing daily tasks, routine work, cases, and resolutions using Salesforce CRM
- Manage all Domain Services requests including purchases, releases, troubleshooting and fixes
- Technical issue handling related to domain services
- Perform daily tasks to ensure completion of customer IDX
- Create, update, and maintain Google Analytics accounts
- Create client websites and content transfers
- Act as the first line of communication with internal teams, focusing on customer satisfaction
- Provide proactive follow-up and issue management
- Monitor incidents, prioritize, and respond as appropriate
- Interact regularly with Development, Customer Success, and Implementation groups
- Ensure ongoing customer satisfaction through timely response and resolution
- Complete training sessions to stay up to date on the latest technologies
- Manage day-to-day support queue for local support team
- A company specializing in leading market solutions
- Compliance Check:Ensuring that the real estate listings on a website or app adhere to all MLS and IDX rules. This includes correct data formatting, attribution to the listing broker, and ensuring that certain features (like "sold" data) are handled correctly.
Verifying that the proper disclaimers and terms are visible on the site to make it clear that the listings are MLS data, and that the listings are updated regularly per MLS guidelines.
Ensuring the website has proper security measures to protect the integrity of the data.
- Coordination:With MLS/IDX providers: Collaborating with your MLS or third-party IDX provider to ensure your system is receiving and displaying up-to-date information. This could involve software configuration, technical integrations, and troubleshooting issues with data feeds.
With real estate agents and brokers: Coordinating the integration of IDX feeds into their personal or brokerage websites, ensuring that the listings are displayed according to the terms of the agreement and conform to legal standards.
Senior Customer Support Generalist
Z57/Torchx Inc Real Estate.
01.2017 - Current
- Company Overview: A company providing web solutions and customer support
- Manage all Domain Services requests including purchases and releases using Netsuite CRM
- Perform daily tasks to ensure completion of customer IDX
- Create, update, and maintain Google Analytics accounts
- Create client websites and content transfers
- Act as the first line of communication with internal teams, ensuring customer satisfaction
- Provide proactive follow-up and issue management
- Monitor incidents, prioritize, and respond as appropriate
- Interact with Development, Customer Success, and Implementation groups
- Ensure ongoing customer satisfaction through timely response and resolution
- Complete training sessions to stay updated on the latest technologies
- Manage day-to-day support queue for local support team
- A company providing web solutions and customer support
- Compliance Check:Ensuring that the real estate listings on a website or app adhere to all MLS and IDX rules. This includes correct data formatting, attribution to the listing broker, and ensuring that certain features (like "sold" data) are handled correctly.
Verifying that the proper disclaimers and terms are visible on the site to make it clear that the listings are MLS data, and that the listings are updated regularly per MLS guidelines.
Ensuring the website has proper security measures to protect the integrity of the data.
- Coordination:With MLS/IDX providers: Collaborating with your MLS or third-party IDX provider to ensure your system is receiving and displaying up-to-date information. This could involve software configuration, technical integrations, and troubleshooting issues with data feeds.
With real estate agents and brokers: Coordinating the integration of IDX feeds into their personal or brokerage websites, ensuring that the listings are displayed according to the terms of the agreement and conform to legal standards.
Customer Support Generalist
Z57 Inc Real Estate.
03.2014 - Current
- Manage all Domain Services requests including purchases and releases
- Perform daily tasks to ensure completion of customer IDX
- Create, update, and maintain Google Analytics accounts
- Create client websites and content transfers
- Act as the first line of communication with internal teams, ensuring customer satisfaction
- Provide proactive follow-up and issue management
- Monitor incidents, prioritize, and respond as appropriate
- Interact with Development, Customer Success, and Implementation groups
- Ensure ongoing customer satisfaction through timely response and resolution
- Complete training sessions to stay updated on technologies
- Manage day-to-day support queue for local support team.
- Compliance Check:Ensuring that the real estate listings on a website or app adhere to all MLS and IDX rules. This includes correct data formatting, attribution to the listing broker, and ensuring that certain features (like "sold" data) are handled correctly.
Verifying that the proper disclaimers and terms are visible on the site to make it clear that the listings are MLS data, and that the listings are updated regularly per MLS guidelines.
Ensuring the website has proper security measures to protect the integrity of the data.
- Coordination:With MLS/IDX providers: Collaborating with your MLS or third-party IDX provider to ensure your system is receiving and displaying up-to-date information. This could involve software configuration, technical integrations, and troubleshooting issues with data feeds.
With real estate agents and brokers: Coordinating the integration of IDX feeds into their personal or brokerage websites, ensuring that the listings are displayed according to the terms of the agreement and conform to legal standards.
IT Support and Technician
London Prestige
11.2013 - 01.2014
- Company Overview: Company providing IT support and services
- Company providing IT support and services
System Development
H.B Telecommunication
08.2013 - 09.2013
- Company Overview: Telecommunication company providing various services
- Telecommunication company providing various services
Customer Representative
N.M Hardware
03.2010 - 01.2012
- Company Overview: Retail company in the hardware sector
- Retail company in the hardware sector
Education
BSc - Business Computing Systems
University of Northampton
09.2011 - 09.2014
HND - Computing Systems
Warwickshire College
07.2009 - 07.2012
Bachelor's - Business Administration
National College of Business Administration and Economics
05.2005 - 05.2008
Skills
Agile
Agile Project Management
IDX Integrations
MLS Reports
Salesforce
Netsuite
Cybersecurity
Google Analytics
HIPAA
Trouble Shooting
Timeline
Senior Operations Specialist
Market Leader Inc Real Estate
01.2020 - Current
Senior Customer Support Generalist
Z57/Torchx Inc Real Estate.
01.2017 - Current
Customer Support Generalist
Z57 Inc Real Estate.
03.2014 - Current
IT Support and Technician
London Prestige
11.2013 - 01.2014
System Development
H.B Telecommunication
08.2013 - 09.2013
BSc - Business Computing Systems
University of Northampton
09.2011 - 09.2014
Customer Representative
N.M Hardware
03.2010 - 01.2012
HND - Computing Systems
Warwickshire College
07.2009 - 07.2012
Bachelor's - Business Administration
National College of Business Administration and Economics
05.2005 - 05.2008