HASEEB AKRAM
Lahore Cantt
Summary
To pursue a career that leads to professional and personal development in a dynamic organization values its human resource and rewards performance where I can utilize and improve my professional skills in an effective way. Which eventually creates an opportunity to keep flag high of an esteemed organization and to take it up to next level and its only employee who can play a significant role in aviation industry? Since we are selling services only!
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director Cargo
Trans Continental Services (PVT) Ltd
Lahore Cantt
06.2012 - Current
- Looking after all commercial and operations activities all over the Pakistan almost since last twelve years
- My core role is to develop the products, team building and accomplishment of task/targets given by Principal and innovations in business with high yield traffic along with capacity enhancement with interline carriers besides line flights
- Moreover, in commercial area decision making, keeping in view of market intelligence, new challenges and develop KPI’s for better performance of teams and strengthen customer relationship, coaching the team on time to time basis according to the market trends
- My primary task is to implement IAG Cargo Security standards, SOP’s, and SLA in order to safeguard the interest of all stake holders as well as liaison with Principal regarding target setting, revenue analysis, forecasting and formulate the marketing strategy on monthly and quarterly basis according to supply and demand for win win situation
- My firm belief is in team building, providing better environment to get better results from teams for organizations and individual’s growth.
Cargo Manager North Pak GSA
Etihad Airways
09.2008 - 06.2012
- Cargo Sales and Marketing in North Pakistan
- Over flow cargo diversion to ISB & KHI from LHE/North Pakistan
- Provide leadership and vision to the organization by assisting the staff with the development of long range and annual plans, with the evaluation and reporting of progress on plans on Monthly basis
- Control of monthly sales and revenues according to annual targets
- Initiate after-sales and service department, to raise customer satisfaction levels and ensure repeat business
- Cargo Network Optimization
- Maintaining Sales Statistics / MIS/Targets
- Claims and Correspondence
- Maintain quality service by establishing and enforcing organization standards
- Keeping an eye on Freight Forwarders financial condition
- Freighter Handling (MD11/AB300-600)
- Management of Airport / Warehouse Operations besides Sales
- Training local staff about New Developments and Procedures
- Conference calls with GM cargo and AUH EYCC RCM/Management on weekly basis in order to achieve yearly targets with better yield
- GHA’s Performance Management (Contracts, SLA Compliance)
- Quality Assurance (Safety and Security, SOP Compliance Audits) Team Work believer.
Cargo Controller & Coordinator of North Pak
Emirates Airline
08.2001 - 09.2008
- Cargo Sales and Marketing in North Pakistan
- Over flow cargo diversion to KHI from North Pakistan
- Diversion of Cargo to ISB/PEW from LHE & LYP
- Cargo Network Optimization
- Maintaining Sales Statistics / MIS/Targets
- Claims and Correspondence
- Freighter Handling (B747 &AB300-600) Management of Airport / Warehouse Operations besides Sales
- Training local staff about New Developments and Procedures
- GHA’s Performance Management (Contracts, SLA Compliance)
- Quality Assurance (Safety and Security, SOP Compliance Audits)
Operations Officer
Singapore Airline
01.2001 - 01.1999
- Cargo telephonic sales and Marketing
- Maintaining flight Statistics
- Cargo Automation (CAR, SITA, RS, AS duties)
- Freighter Handling (B74F-400) Management of Airport / Warehouse Operations (ULD built-up and planning)
- GHA’s Performance Management (Contracts, SLA Compliance)
- Quality Assurance (Safety and Security, SOP Compliance Audits)
Handling Agency
SAPS
01.1995 - 01.1999
- Acceptance of cargo/Build up/Loading at Aircraft/Flight check for import/Delivery order issuance etc for TG/LH/SV/EK/SV/GF besides non schedule chartered flights.
Ramp Supervisor
NHS/
Jeddah
2010 - 2010
Check-in Supervisor
UNASCO
Jeddah
1998 - 1998
- Hajj Operation
Check-in Supervisor
UNASCO
Jeddah
1998 - 1998
- Umrah Operation
Check-in Supervisor
UNASCO
Jeddah
1997 - 1997
- Hajj Operation
Education
Bachelor of Science - Bachelor of Science
Punjab University
Lahore 01-1994
Skills
- Stakeholder Management
- Operational Excellence
- Service-Level Agreements(SLA)
- Cargo Operations
- Cargo Handling
- Aviation
- Freight
- Flight Planning
- Cargo sales and operations
- Forwarding
Certification
- Shield-IAGcargo- In Safe Hands BA 2024
- Code of Conduct BA 2024
- RTS Accelerate Training Course/pricing/Gen 2023
- RTS Accelerate Training Contractual pricing 2023
- IAG cargo Commercial Salesforce 2023
- Organizational Security e learning 2023
- Shield-IAGcargo- In Safe Hands BA 2023
- Dangerous Goods e learning validation 2023
- Code of Conduct 2023
- Setup your own device 2022
- Organizational Security e learning 2022
- Competition Law 2022
- Competency manual handling 2022
- Manual Handling Awareness low risk 2022
- Health safety at work 2022
- IAGcargo Optima & reservation 2022
- Code of Conduct 2022
- Organizational Security 2021
- IAGcargo commercial salesforce 2021
- DGR 2021
- In safe hands 2021
- In safe hands 3 rd party 2021
- DGR 2019
- Fire for Terminal bases manager 2019
- Competition Law 2019
- Manual handling awareness 2019
- Competency ramp safety 2018
- In safe hands 3 rd party 2018
- Ramp Safety 2017
- Fire Training 2017
- Health & Safety 2017
- Competition Law 2017
- DGR 2017
- Manual handling awareness basic 2016
- In safe hands 2016
- Business integrity 2016
- Ramp Safety 2015
- DGR 2015
- Telesales & Reservation Training by BA 2013
- BA Confidential by BA 2013
- Dangerous Goods Awareness by BA 2013
- BA Competition Law (Sales) by BA 2013
- Manual Handling E-Learning by BA 2013
- Aviation Security –Validation Score by BA 2013
- Expect Respect Version 1 by British Airways 2012
- Ramp Safety by British Airways 2012
- Basic Fire Training by British Airways 2012
- Choose Your Attitude by Emirates 2008
- Management development Programme by EK 2008
- Impressions Management by Emirates 2008
- NGSC ( Cargo Booking system) 2007
- Problem Solving and Decision making by ILM 2007
- Live Animals Regulations from Emirates DXB 2004
- Basic Cargo Tariff EK DXB 2004
- Step Forward EK DXB 2003
- Cargo Special loading and handling from EK 2003
- Emirates SkyCargo Foundation from EK DXB 2002
- Load Sheet License B772 from SQ 2001
- DGR Regulations from SQ 2001
- Load Sheet License A310-300 from SQ 2000
- Cargo Handling and Services from SQ 1999
- DGR awareness of Passengers from GF 1999
- DGR handling from GF 1999
Accomplishments
- ACAAP (Air Cargo Agents Association of Pakistan) Awarded “Best Airline Personality from
Lahore” in Annual Gala night at Lahore on Mar2012 - Appreciation from EY GSSA GM PAK to achieve Annual targets where 45%-50% revenue shares
from LHE since last two years. - Appreciation letter from EK for Dedication by EK VPP 2008
- Cargo Airline of the year 2007 by Ram. C. Menen DSVP
- Member of Cargo Airline 2004/2005/2006 EK certificate by Chairman
- Member of Cargo Airline 2001 EK certificate by Chairman
- Letter from SQ MNP 2000
- Appreciation/Experience letter from Shaheen Airport Services 1999
- Appreciation letter from TG Airport Services Manager 1999
- Appreciation letter from Turkish Airlines 1998 in JED Hajj operation
- Appreciation letter from Grauda Indonesia 1997
- Appreciation letter from TG 1997
- Appreciation Letter for dedication from LH Cargo 1996
Mabrouk Award By EK
- Bronze/Cash Award by EK Cargo Manager Pakistan for developing off line station without
office/Car, Gold mine city Sialkot in 2003. - Bronze /Cash Award by EK Cargo Manager Pakistan for developing another off line station
Faisalabad without any office. Mainly cargo moved to KHI/PEW by arranging trucking at his own
efforts in 2004.
Languages
Urdu
First Language
English
Proficient (C2)
C2
STAFF MANAGMENT
Size of Staff Handled in Each Employer as Under
- IAG Cargo GSA- 29 Staff all Pakistan.
- Etihad Cargo – 26 Staff (All North Pak Team)
- Emirates Sky Cargo – 18 Staff
- Singapore Airlines GSA – 12 Staff
- Shaheen Airport Services – 12 Staff
RELIGION
Islam
Nationality
- Pakistani
MARITAL STATUS
- Married
Timeline
Director Cargo
Trans Continental Services (PVT) Ltd
06.2012 - Current
Cargo Manager North Pak GSA
Etihad Airways
09.2008 - 06.2012
Cargo Controller & Coordinator of North Pak
Emirates Airline
08.2001 - 09.2008
Operations Officer
Singapore Airline
01.2001 - 01.1999
Handling Agency
SAPS
01.1995 - 01.1999
Ramp Supervisor
NHS/
2010 - 2010
Check-in Supervisor
UNASCO
1998 - 1998
Check-in Supervisor
UNASCO
1998 - 1998
Check-in Supervisor
UNASCO
1997 - 1997
Bachelor of Science - Bachelor of Science
Punjab University
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