Hasan Mahmood
Karachi
Summary
Dynamic Real-Time Analyst with a proven track record at IBEX, enhancing workforce management for clients like Walmart. Excelled in optimizing scheduling and improving service levels through advanced Excel and data analysis. Demonstrated exceptional problem-solving abilities and stakeholder relations, achieving significant operational efficiencies and customer service excellence.
Overview
3
3
years of professional experience
Work History
Real-Time Analyst – Workforce Management
IBEX
01.2022 - Current
- Company Overview: Client: Walmart
- Managed real-time operations, staffing compliance, and service level targets
- Prepared reports on absenteeism, AHT, and other key metrics
- Optimized scheduling and workforce efficiency
- Client: Walmart
Customer Support Representative – Level 3 Department
IBEX
01.2022 - 12.2022
- Company Overview: Client: Square Trade
- Resolved complex customer cases in the Level 3 department
- Delivered excellent customer service, meeting key performance metrics
- Client: Square Trade
Education
Bachelor of Business Administration -
Iqra University
01.2024
Skills
- Workforce Management (WFM)
- Real-Time Analysis
- Operational Reporting
- Scheduling
- Advanced Excel
- Data Analysis
- Customer Service
- Problem Solving
- Adaptive planning
- Forecasting techniques
- Spreadsheet expertise
- Statistical modeling
- Stakeholder relations
- Workflow optimization
- Goal setting
- Business development
- Resource allocation
Accomplishments
Maintained 95% staffing compliance for 12 consecutive months.
Timeline
Real-Time Analyst – Workforce Management
IBEX
01.2022 - Current
Customer Support Representative – Level 3 Department
IBEX
01.2022 - 12.2022
Bachelor of Business Administration -
Iqra University
Similar Profiles
Joshlynn WrightJoshlynn Wright
Customer Service Specialist at IbexCustomer Service Specialist at Ibex
Muhammad TouheedMuhammad Touheed
Customer Service Representative at IbexCustomer Service Representative at Ibex
Mark Jerome DiosmaMark Jerome Diosma
Customer Service Representative at IBEXCustomer Service Representative at IBEX