Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Hasan Bilal

Hasan Bilal

Lahore

Summary

Dynamic managerial candidate with a robust understanding of operational excellence and team leadership. Demonstrated success in driving growth and boosting productivity through strategic planning and adept resource management. A strong advocate for collaboration and adaptability, consistently aligning efforts with organizational goals while showcasing exceptional problem-solving and decision-making skills. Committed to fostering a high-performance culture that empowers teams to excel and achieve outstanding results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Law Firm
02.2023 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.

Assistant HR

Craveforwork
12.2022 - 01.2023
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

INVENTORY and LOGISTICS MANAGER

AMAZON FBA
10.2021 - 11.2022
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Developed strong relationships with vendors, leading to improved pricing and service levels.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Maintain different Spreadsheets for Inventory.
  • Prepare Shipping Plans and Shipping Labels
  • Maintain Google Drive for Shipments

Customer Service Representative

Zeb fortunes
12.2019 - 09.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Virtual Assistant

Shopify / Amazon
03.2019 - 11.2019
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.

Education

Associate of Pre-Engineering - Engineering

Fazaia Intermediate College
05.2019

High School - Computer science

Fazaia intermediate college
06.2017

Skills

  • Staffing coordination
  • Customer engagement
  • Organizational time strategies
  • Proficient in active listening
  • Strong verbal communication
  • Process optimization leadership
  • Collaborative team development
  • Workforce education

Certification

  • E-Testing
  • Certified Effective Leadership course, HP

Languages

Urdu - Expert
English - Fluent

Timeline

General Manager

Law Firm
02.2023 - 06.2025

Assistant HR

Craveforwork
12.2022 - 01.2023

INVENTORY and LOGISTICS MANAGER

AMAZON FBA
10.2021 - 11.2022

Customer Service Representative

Zeb fortunes
12.2019 - 09.2021

Virtual Assistant

Shopify / Amazon
03.2019 - 11.2019

High School - Computer science

Fazaia intermediate college

Associate of Pre-Engineering - Engineering

Fazaia Intermediate College

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Hasan Bilal