Hasan Bilal
Lahore
Summary
Dynamic managerial candidate with a robust understanding of operational excellence and team leadership. Demonstrated success in driving growth and boosting productivity through strategic planning and adept resource management. A strong advocate for collaboration and adaptability, consistently aligning efforts with organizational goals while showcasing exceptional problem-solving and decision-making skills. Committed to fostering a high-performance culture that empowers teams to excel and achieve outstanding results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Law Firm
02.2023 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant HR
Craveforwork
12.2022 - 01.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
INVENTORY and LOGISTICS MANAGER
AMAZON FBA
10.2021 - 11.2022
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Maintain different Spreadsheets for Inventory.
- Prepare Shipping Plans and Shipping Labels
- Maintain Google Drive for Shipments
Customer Service Representative
Zeb fortunes
12.2019 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Virtual Assistant
Shopify / Amazon
03.2019 - 11.2019
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Education
Associate of Pre-Engineering - Engineering
Fazaia Intermediate College
05.2019
High School - Computer science
Fazaia intermediate college
06.2017
Skills
- Staffing coordination
- Customer engagement
- Organizational time strategies
- Proficient in active listening
- Strong verbal communication
- Process optimization leadership
- Collaborative team development
- Workforce education
Certification
- E-Testing
- Certified Effective Leadership course, HP
Languages
Urdu - Expert
English - Fluent
Timeline
General Manager
Law Firm
02.2023 - 06.2025
Assistant HR
Craveforwork
12.2022 - 01.2023
INVENTORY and LOGISTICS MANAGER
AMAZON FBA
10.2021 - 11.2022
Customer Service Representative
Zeb fortunes
12.2019 - 09.2021
Virtual Assistant
Shopify / Amazon
03.2019 - 11.2019
High School - Computer science
Fazaia intermediate college
Associate of Pre-Engineering - Engineering
Fazaia Intermediate College
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