Harrison Rasheed

• Conducted thorough candidate searches and evaluations to identify suitable candidates for the company's training programs.
• Scheduled and conducted interviews with candidates to assess their qualifications and suitability for the training programs.
• Coordinated with trainers to ensure that classroom and public training sessions were set up and running smoothly.
• Collaborated with the training team to develop proposals and presentations for the training programs.
• Routed training emails to different departments for training nominations and tracked training progress of all employees.
• Maintained accurate training records and prepared reports on training progress and effectiveness.
• Managed relationships with external training providers and vendors.

• Coordinated with hiring managers to identify staffing needs and develop job descriptions.
• Sourced potential candidates through various online channels, such as social media platforms and professional networks.
• Planned interview and selection procedures, including conducting screening calls, assessments, and in-person interviews.
• Assessed candidate information, including resumes and contact details, using the company's Applicant Tracking System.
• Led employer branding initiatives to attract top talent and enhance the company's reputation in the job market.

• Supervised and managed flagship training and new trainee batches for the South and Central II regions.
• Conducted orientation programs for new joiners in accordance with the Learning and Development policy.
• Consulted with subject-matter specialists to create a monthly training schedule.
• Maintained a file of senior management approval memos for training-related projects.
• Developed training curriculums and programs for operational and soft skills.
• Used the MIS to track, follow-up, and escalate training completions as needed.
• Supported trainers and facilitators in designing and developing training materials and agendas.
• Conducted monthly analysis of HR metrics on the Trained and Untrained dashboard.
• Managed online webinars and learning sessions and adjusted them as necessary.
• Processed payments to external training providers and vendors.
• Responded to monthly and quarterly queries and updates regarding training sessions.
• Prepared a training calendar and ensured timely completion of all assigned employee training.
• Conducted intern placement interviews and processed intern placement documents.
• Created interactive e-learning content using related software.
• Uploaded new Computer-Based Training (CBT) into the Auto Soft system and conducted periodic analyses related to department performance.
• Uploaded and configured e-learning into the Learning Management System and developed presentations for classroom and virtual trainings.
• Conducted User Acceptance Testing (UAT) and implemented new software.

• Managed the onboarding of new joiners through the Oracle-based Human Resource Management System, ensuring a smooth and efficient process.
• Coordinated with HR Talent Acquisition Managers and Business to ensure the first-day productivity of staff.
• Organized candidates' data, including resumes, assignments, and contact details, in internal databases, and assisted with scheduling interviews and contacting applicants as needed.
• Generated various monthly and daily MIS and dashboard reports related to new hiring turnover and onboarding.
• Conducted compensation and benefits analyses for various roles on vacant positions in the bank.
• Provided administrative support to the HR team in training batches and recruitments.
• Maintained employee personal files and provided them to the payroll department for salary disbursement.
• Ensured timely response to queries and support to new employees, answering questions and resolving any problematic issues such as confirmation, settlement issues, and staff finance.
• Worked with the payroll team for all administration and system-related changes and projects

Rotated MIS, conducted root cause analysis, and presented suggestions and recommendations for country-wise growth in the Personal Loan, Card, and Balance Transfer Sales team.

Maintained records of total staff and forwarded hiring requests to the Human Resources department.

Scheduled and conducted interviews for potential new hires.

Conducted monthly analysis of staff performance.

• Occasionally engaged with various departments to evaluate the quality of work and provide product sales training.
• Scheduled video conference calls with clients for the team.
• Scheduled sales and appointment calls for clients.
• Managed and supported the entire team.
• Conducted interviews.
• Established, maintained, and improved internal sales processes.
• Developed and executed sales strategies for clients in the US, Canada, Australia, and Asia markets.

• Developed reporting systems, ensured timely rotation of Management Information Systems (MIS), conducted root cause analysis, and presented suggestions and recommendations for growth in branch performance, including ATM, internet banking, phone banking, and mobile banking.
• Tracked weekly performance for all ATM, internet banking, phone banking, and mobile banking services.
• Sent daily MIS reports to all stakeholders concerned with the daily Dolmen Loyalty Customer project performance.
• Supervised and guided each staff member in branches to ensure that targets were achieved every month.

• Created and optimized internal processes within the consumer business segment to ensure standardized work-around times were achieved, specifically within the credit card and personal loan departments.
• Conducted quantitative analyses of business unit performance across the organization and presented key findings to senior management during monthly meetings and in the form of consolidated service reports.
• Participated in the Mystery Shopping Program (MSP) and Voice of Customer (VOC) survey on a monthly basis, and provided reports to regional heads to fine-tune sales issues and promote clean selling.
• Circulated monthly AMU reports on Attrition Rate, Attrition Root-Cause Analysis, Retention Rate, and Strategies Applied Evaluation Results.
• Prepared a report related to personal loan sales, including daily decision reports, regional performance, and daily and monthly approvals, on a regular basis for management.
• Monitored and managed the overall portfolio of Priority Card Customers regarding complaints, requests, service levels, and identified areas for improvement to enhance customer service.
• Prepared periodic call reports for the Priority Card Customer Survey-2014.

• Successfully retained customers who had previously cancelled their credit cards by proactively addressing any unresolved complaints.
• Effectively communicated the latest promotions offered by the bank to existing customers to help realize product upgrade potentials.
• Managed departmental productivity on a monthly basis by meticulously tracking daily MIS reports.

• Contacted existing HBL customers via outbound sales calls to promote personal loan products
• Consistently achieved or exceeded daily, weekly, and monthly sales targets.
• Oversaw the management of personal loan applications that were discrepant, rejected, cancelled, or approved.
• Collaborated with different departments and regions to address inquiries related to personal loan applications.
• Worked with CIU & RRU to resolve discrepancies found in personal loan applications.
• Prepared periodic reports on sales calls made.
• Facilitated the training of new officers.
• Reached out to HBL credit card customers and encouraged them to get pre-approved loans through their credit cards.