Haroon Javed

Lead end-to-end delivery of enterprise, SaaS, cloud, and eCommerce technology initiatives using Agile/Scrum and SDLC methodologies. Partner with business, product, engineering, operations, and compliance stakeholders to translate complex requirements into scalable solutions, drive successful releases, and support enterprise transformation across finance, eCommerce, payments, and infrastructure platforms.

Responsibilities

• Gather and translate business requirements into user stories, acceptance criteria, process flows, and functional specifications.
• Partner with Product, Engineering, UX, Operations, Commercial, and Compliance teams to prioritize backlogs, define scope, and align solutions with business objectives.
• Lead remote, distributed development and QA teams, facilitated Agile ceremonies including sprint planning, standup, reviews, retrospectives, and backlog refinement.
• Delivered SaaS and cloud initiatives, including migration of finance applications to Oracle EPM Cloud.
• Led requirements and delivery for eCommerce platforms supported secure checkouts and end-to-end customer journeys.
• Managed successful enterprise payment gateway migration from to a modern platform, defining API integrations, payment workflows, tokenization, refunds and fraud controls.
• Coordinated SOC 2 and PCI-DSS compliance efforts, including evidence collection, control documentation, and audit-ready artifacts.
• Conduct impact analysis, feasibility studies, and risk assessments for new features and change requests.
• Plan and execute UAT, ensuring deliverables met business and client expectations.
• Create and maintain project documentation including BRDs, FRDs, release notes, user guides, and training materials.
• Use SQL and reporting tools for data validation, analysis, and insight generation.
• Supported ServiceNow, Azure DevOps and Jira change management, ticket analysis, and dashboard/report creation.
• Manage project dependencies, mitigated risks, and ensured alignment across development, QA, and business teams.
• Provide post-implementation support, training, and client communication, including US-based stakeholders.

Key Projects

• Delivered clear and actionable requirement specifications that enabled a successful migration to Oracle EPM Cloud, improving scalability and reducing manual effort.
• Produced Tableau dashboards that improved visibility into user migration and platform usage, enabling faster decision-making.
• Led a PCI-compliant payment gateway transformation, ensuring seamless checkout experiences and improved security across multiple eCommerce platforms.
• Completed the iLead Leadership Program, further enhancing leadership, communication, and stakeholder engagement skills.

• Provide Level 1 and Level 2 application support to clients and internal users via phone, email, and chat, ensuring timely resolution and high service quality.
• Analyze and document errors, performance issues, and incidents, gathering application, server, and database logs to support root cause analysis for Development and QA teams.
• Monitor and maintain GR applications and systems to ensure availability, stability, and performance according to SLAs.
• Participate in testing, validation, and rollout of new releases, reporting defects and tracking resolutions through the development lifecycle.
• Log, track, and update issues using JIRA, Confluence, and Mantis, ensuring accurate status, assignment, and closure.
• Support end users and clients by providing functional guidance, troubleshooting assistance, and product usage training to improve adoption and satisfaction.
• Create reports and dashboards that provide insights into application usage, incident trends, and performance for management and clients.

• Provide on-call remote technical support and customer service for VSI IT products and business applications, ensuring timely resolution of issues.
• Handle and resolve customer requests, inquiries, and complaints regarding services, maintaining high customer satisfaction.
• Install, configure, and troubleshoot software, operating systems, and applications on workstations and servers.
• Log, track, and escalate support tickets in CRM systems, ensuring proper assignment and efficient resolution.
• Participate in testing and rollout of new applications, validating functionality and performance against business requirements.
• Collaborate with supervisors and cross-functional teams to improve product support services and meet service level agreements (SLAs).