Haroon Asif

Project of DigitalOcean (cloudways.com)

• Interact with customers (via chats, emails, calls, etc.), to answer their billing queries.
• Identify non-legitimate customers and contact them to verify their identity.
• Handle billing recoveries, chargebacks, disputes, and account abuses.
• Timely act on abuse alerts, and reach customers to resolve their issues.
• Share customers' feedback with internal teams for product improvement.
• Understand and keep track of business KPIs.

Working as a Contractor with Digital Ocean
• Proficient in leveraging online tools such as Salesforce, ZoomInfo, Crunchbase, LinkedIn Sales Navigator, Intricately, and Lusha for lead enrichment.
• Utilized Salesforce to manage and organize lead data effectively, ensuring seamless integration with the broader sales and marketing ecosystem.
• Leveraged platforms like ZoomInfo and Crunchbase to conduct in-depth research on companies, industries, and key stakeholders, providing valuable insights for targeted outreach and business development.
• Utilized LinkedIn Sales Navigator to identify and connect with key decision-makers, fostering meaningful relationships and driving successful lead generation campaigns.
• Applied advanced search and filtering techniques on LinkedIn Sales Navigator to pinpoint ideal prospects, resulting in a more targeted and efficient outreach strategy.

• Comply with all legal requirements regarding coding procedures and practices
• Conduct audits and coding reviews to ensure all documentation is accurate and precise
• Assign and sequence all codes for services rendered
• Collaborate with billing department to ensure all bills are satisfied in a timely manner
• Communicate with insurance companies about coding errors and disputes
• Submit statistical data for analysis and research by other departments
• Contact physicians and other health care professionals with questions about treatments or diagnostic tests given to patients with regard to coding procedure.

• Independently manage all activities of the medical billing cycle of assigned clients
• Efficient Revenue Cycle Management (RCM) of the assigned clients to establish and maintain positive, long term relationships with clients
• Ensuring client satisfaction by an effective and regular follow-up on accounts receivables
• Swift and accurate remedial actions on claims denied by healthcare insurances
• Striving for optimum utilization of company resources on the assigned clients and suggesting areas of improvement.