Haroon Aitmad
Insurance Professional
RAWALPINDI
Summary
Dedicated Insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. With more than 12 Years’ experience of Working with Top companies in the insurance and Banking industry of Pakistan. Have understanding of Underwriting, Claims and Brokering aspects of all major classes of business and placement of risk in national and international Reinsurance markets. With my MS degree in project Management, BS(Honor) in Accounting & Finance and as Member of CII by perusing ACII, I have good understanding of the Insurance industry dynamics and I am here to stay.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
9
9
Certifications
Work History
Joint Assistant Vice president
Askari General Insurance Company Ltd
Rawalpindi
02.2018 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Review actuarial valuation methodology and assumptions and provide support in developing and maintaining consistent reserving models
- Provide actuarial analysis to support various calculations in relation to sales illustrations, pricing policy administration calculations, interest rate models.
- Review actuarial valuation methodology and assumptions and recommend reserving basis for all full-coinsurance international insurance treaties, in conjunction with external Appointed Actuary
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved 90% conflicts and negotiated mutually beneficial agreements between parties.
- Created plans and communicated deadlines to complete projects on time.
- Resolved problems, improved operations and provided exceptional service.
- Saved 3.5million rupee per year by implementing cost-saving initiatives that addressed long-standing problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
Manager
Askari General insurance company Ltd
Rawalpindi
01.2011 - 01.2018
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Prepared annual budgets with controls to prevent overages.
- Onboarded new employees with training and new hire documentation.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Monitored expenditures to mitigate risk of overages.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Team Leader
Askari Commercial Bank
Rawalpindi
01.2010 - 12.2010
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with colleagues to create prototypes for designs and training materials.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Led team of 23 members while providing exceptional customer service.
- Supported office business development and customer service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Implemented new working processes to deliver multiple improvements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Initiated timely response to emails, voicemails and written correspondence.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Coordinated weekly meetings for internal and external groups.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Customer Services Officer
Askari Leasing Ltd
Rawalpindi
01.2008 - 01.2010
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Generated, compiled and distributed reports of sales leads and up-sell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Improved overall efficiency 23% by anticipating needs and providing outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Promoted available products and services to customers during service, account management and order calls.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Communicated professionally with colleagues, freelancers and clients.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction up to 90%.
- Facilitated inter-departmental communication to effectively provide customer support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
Customer Service Officer
Locaterz Pvt Ltd
Rawalpindi
01.2007 - 01.2008
- Promoted company brand and unique offerings through personalized customer service.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered basic technical support for clients on wide range of company products.
- Completed data entry to record call notes, suggestions and questions.
- Responded to customer calls and emails to answer questions about products and services.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Chartered Insurance Institute
London 03.2022 - Current
Master of Science - Project Managment
Riphah International University
Islamabad 03.2021 - 06.2022
Bachelor of Science - Accounting And Finance
Virtual University
Islmabad 03.2013 - 06.2017
Skills
- Insurance Accounting & Reporting
Certification
Managerial Decision Making & Leadership - Training Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life Goes On so don't look back and Believe in your future.
Haroon Aitmad
Timeline
High School Diploma -
Chartered Insurance Institute
03.2022 - Current
Master of Science - Project Managment
Riphah International University
03.2021 - 06.2022
Joint Assistant Vice president
Askari General Insurance Company Ltd
02.2018 - Current
Bachelor of Science - Accounting And Finance
Virtual University
03.2013 - 06.2017
Manager
Askari General insurance company Ltd
01.2011 - 01.2018
Team Leader
Askari Commercial Bank
01.2010 - 12.2010
Customer Services Officer
Askari Leasing Ltd
01.2008 - 01.2010
Customer Service Officer
Locaterz Pvt Ltd
01.2007 - 01.2008
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