Haris Muhamad

- Ensure availability as per the duty roasters, behind all counters i.e. facilitation counter, briefing counters and immigration counters during operations in consultation with Duty Facilitation Officer.

- Provide relevant information for guidance and assistance of passengers.

- Communication with passengers, meters & greeters and other authorities.
- Checking all facilities in lounges on regular intervals and reporting un-serviceability to the concerned officials.
- Keep good liaison with all agencies, airlines and ground handling companies at IIAP.
- Monitoring flow of passengers by identifying bottle necks in passenger flow and making efforts to remove those bottle necks.
- Completing daily terminal Checks (as assigned) to the relevant supervisor and ensuring complaints are registered.
- Handling over of Found property to the concerned department.
- Take incident Control measures to avoid incident occurrence.

- Incident reporting to Terminal Manager and Ensure remedial measures as required.

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with subordinates and superiors.

- Providing feedback on the efficiency of the customer service process.

- Ensure customer satisfaction and provide professional customer support.

- Develop project strategies.

- Managing daily tasks regarding multiple projects.

- Taking client feedback and assigning tasks to the concerned resource after meeting with project manager.

- Making proposal for new projects according to the requirements of clients.

- Arranging meeting with clients and chair them if needed.

- Providing timelines to clients after discussion with team and project manager.

- Conducting follow ups from clients regarding payments.

- Ensure that, apps are tested to meet total performance requirements.