Overview
Work History
Work Availability
Quote
Timeline
Summary
Skills
Education
Interests
Software
Languages
Accomplishments
REFERENCE
Generic

Hamzah Arab

Product Enablement Specialist- B2B Client Onboarding Engineer
Karachi

Overview

7
7
years of professional experience
2
2
Languages

Work History

Senior Onboarding Engineer & Product Specialist

Flipdish
08.2024 - Current
  • Onboarded 200+ multi-location restaurant brands across POS, Web, and App platforms in the UK & Ireland.
  • Reduced time-to-value by 35% through optimized onboarding workflows and proactive client planning.
  • Delivered tailored client training, walkthroughs, and documentation to boost adoption and activation rates.
  • Built onboarding playbooks and configuration templates, cutting internal handover time by 25%.
  • Led internal trainings and shadowing sessions to scale team knowledge and onboarding standards.
  • Collaborated with Product, Engineering, and Sales to resolve onboarding blockers and shape roadmap decisions.
  • Collected and shared product feedback based on client experiences to reduce usability friction.
  • Supported portal and integration enhancements to streamline and scale the onboarding process.

Product Manager

Indolj
08.2021 - 08.2023
  • Launched a web-based restaurant ordering platform with customizable storefronts, digital menus, and real-time order tracking.
  • Drove 20% month-over-month growth in active users within 3 months by refining onboarding, UX, and payment flows.
  • Conducted user interviews and usability testing to turn insights into actionable product priorities.
  • Led weekly sprints and backlog grooming sessions, ensuring engineering velocity and minimizing technical debt.
  • Implemented product analytics tools (Looker, Google Analytics) to track usage and identify drop-off points.
  • Managed structured customer feedback loops to balance immediate needs with long-term vision.
  • Collaborated with marketing and support teams on go-to-market planning, documentation, and launch communications.

Account Manager

Symits
01.2019 - 08.2021
  • Managed a portfolio of 60+ B2B client accounts as the primary contact for service inquiries and escalations. -
  • Improved client retention by 18% through faster response times, regular check-ins, and upsell strategies.
  • Partnered with Sales and Product teams to identify growth opportunities, increasing average account value by 15%.
  • Led client onboarding and training sessions to ensure adoption and align delivery with business objectives.
  • Conducted performance reviews and QBRs, translating feedback into actionable insights for internal teams.
  • Collaborated with Support and Engineering to resolve issues and prioritize features for high-value clients.
  • Maintained detailed account documentation in CRM to track client health, usage, and renewal forecasts.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"You don’t need to be the smartest in the room — just the one who never stops learning, building, and showing up."
HSA

Timeline

Senior Onboarding Engineer & Product Specialist

Flipdish
08.2024 - Current

Product Manager

Indolj
08.2021 - 08.2023

Account Manager

Symits
01.2019 - 08.2021

Cost & Management Accountant -

Institute of Cost & Management Accountancy
04.2001 -

Intermediate - Pre Engineering

Delhi Govt. College
04.2001 -

Summary

Results-driven Product Management and Client Onboarding specialist with 6+ years of experience in fast-paced SaaS and AI-driven technology environments. Proven expertise in leading end-to-end product lifecycle management, driving data-centric strategies, and delivering seamless client onboarding experiences that enhance user adoption and retention. Highly skilled in defining and tracking KPIs to ensure product performance aligns with business goals. Adept at cross-functional collaboration, stakeholder communication, and team leadership with a strong focus on continuous improvement and customer success. Demonstrates a deep understanding of market needs, product-market fit, and scalable onboarding solutions, making a significant impact on client satisfaction and product evolution.

Skills

Education

Cost & Management Accountant -

Institute of Cost & Management Accountancy
Karachi
04.2001 -

Intermediate - Pre Engineering

Delhi Govt. College
Karachi
04.2001 -

Interests

Tech Blogs

Data Analytics

Cricket

Travelling

Software

Restaurant Management System

Salesforce

Point of Sale

Third Party Integrations

MS Office

JIRA

Languages

English
Urdu

Accomplishments

  • Joined Indolj pre-launch as a founding team member, driving early customer acquisition, shaping product strategy, and securing strong retention during the critical startup phase.
  • Contributed to Training and Development at Flipdish from the product build stage, leveraging in-depth product expertise.
  • Have been awarded as the FLIPDISH VALUE CHAMPION OF THE YEAR company wide.
  • Played a key role in launching multiple brands by collaborating with them on restaurant industry strategies and POS-related solutions.

REFERENCE

To Be Furnished Upon Request

Hamzah ArabProduct Enablement Specialist- B2B Client Onboarding Engineer