Hi, I’m
Anfal Iftikhar
Account Executive
Rawalpindi,PB
Summary
Proven skills in increasing customer engagement and business visibility in online searches through successful SEO approaches. Experienced in developing marketing initiatives, increasing business success, and boosting sales. Excellent analytical, organizational, and decision-making abilities.
Friendly students are available for weekend, evening, and holiday shifts. Considered hardworking, punctual, and driven.
Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Ambitious, career-focused, anxious to obtain an entry-level customer support agent position to help launch a career while achieving company goals.
Overview
2
years of professional experience
2
years of post-secondary education
10
Certifications
2
Languages
Work History
Zones LLCIslamabad
Account Manager
02.2023 - Current
Job overview
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed and implemented strategies to increase client retention.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Educated clients on new products or services to increase customer engagement with the brand.
- Quoted prices, credit terms, and other bid specifications.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices for products and freight to reduce the cost of acquisition by achieving a lower price.
PayActivIslamabad
Social Media Intern
07.2021 - 12.2021
Job overview
- Tracked social media engagement to identify high-performing ideas for campaigns.
- Analyzed trends in social media posts and followers to maximize views.
- Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.
- Responded to comments, posts and questions from various channels under supervision of Social Media Editor.
- Oversaw daily operations to ensure high levels of productivity.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
PayActivIslamabad
Customer Service Representative
04.2021 - 12.2021
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
APS Fort RoadRawalpindi
A Levels from Arts
03.2019 - 07.2021
Skills
Social media technologies
Timeline
Endpoint Security, Intel Corporation - Aug 2023 . Expires Feb 2025
08-2023
VSE Veritas Alta Application Resiliency, Veritas
05-2023
VSE Veritas Alta Data Compliance and Governance, Veritas
05-2023
VSE Veritas Alta Data Protection, Veritas
05-2023
VSE Veritas Backup Exec 22, Veritas
05-2023
VSE+ Veritas Backup Exec 22, Veritas
05-2023
Positioning Poly Headsets HEDPOS, POLY
04-2023
Poly Headset Fundamentals HEDFND, POLY
04-2023
Introduction to Poly Studio and Studio X PLYVE103, POLY
04-2023
Introduction to Poly Studio and Studio X PLYVE102, POLY
04-2023
Account Manager
Zones LLC
02.2023 - Current
Social Media Intern
PayActiv
07.2021 - 12.2021
Customer Service Representative
PayActiv
04.2021 - 12.2021
APS Fort Road
A Levels from Arts
03.2019 - 07.2021
Additional Information
Completed courses for Human Resources from Quaid-e-Azam University in a month long course with high achievements and training.
Further courses in freelancing and graphic design along with work in internships for animation and graphic design.
Competed in MUNS and president of sports club in APS Fort Road and President of Services Club in APS Attock
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