Hamza Noor Saad
Rawalpindi
Summary
Proven Dispatcher with a track record of enhancing team efficiency by 25% at Feb Taxi. Expert in route planning and optimization, coupled with exceptional negotiation skills, I significantly reduced customer complaints by 30% at Panther Taxis. Specialize in leveraging dispatching software and fostering strong driver communication for streamlined operations.
Overview
2
2
years of professional experience
Work History
Dispatcher
Feb Taxi
Cambridge
02.2024 - Current
- Managing schedules and dispatching drivers efficiently
- Monitoring real-time operations and resolving any logistical challenges
- Maintaining clear communication with both clients and drivers
- Leveraging technology to streamline operations and deliver results
- Reduced project delivery times by 15% through optimized resource allocation and workflow assessments
- Improved team efficiency by 25% by implementing lean process improvements and workflow automation
Inbound Customer Service Representative
Panther Taxis
Cambridge shire
12.2022 - 12.2024
- Achieved a 30% reduction in customer complaints within 3 months by leveraging real-time problem-solving techniques and improving service response times
- Cultivated a supportive team environment that led to a significant reduction in turnover rates, enhancing service consistency and customer satisfaction
- Coordinated 1200 service calls weekly, effectively managing complex schedules
Education
Bachelor's degree - Industrial Engineering
University of Engineering and Technology
TaxilaSkills
- Route Planning and Optimization
- Driver and Fleet Coordination
- Load assignment and scheduling
- Strong communication and negotiation
- Knowledge of dispatching software
- Problem-Solving and Decision-Making
- Customer Service and Conflict Resolution
- Time Management and Multi-tasking
- Driver communication
- Route navigation
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Timeline
Dispatcher
Feb Taxi
02.2024 - Current
Inbound Customer Service Representative
Panther Taxis
12.2022 - 12.2024
Bachelor's degree - Industrial Engineering
University of Engineering and Technology
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